What are the responsibilities and job description for the Customer Service Manager - Missouri Board of Registration for the Healing Arts position at State of Missouri?
Customer Service Manager
Division of Professional Registration
Missouri State Board of Registration for Healing Arts
Posting Closes 05/19/2023
Salary: $51,445
Job Location: Division of Professional Registration, Missouri Board of Registration for the Healing Arts, 3605 Missouri Boulevard, Jefferson City, Missouri 65109.
Why you’ll love this position:
The Missouri State Board of Registration for the Healing Arts promotes a positive and supportive work environment for its team members. You will enjoy working with other professional colleagues in this fast-pace, positive office environment. Candidates must have good, effective communication skills, be self-motivated with the ability to multi-task, make routine decisions, organize workflow and establish priorities and deadlines in a paperless environment. Candidates must be able to apply the principles and techniques of effective management, supervisor and organization.
What you’ll do:
- Manage and lead a team responsible for reviewing, evaluating and processing licensure activities.
- Supervise, direct and monitor workload of the team; communicate directives and assignments.
- Provide technical and administrative assistance.
- Review applications for licensure, determine authenticity of documents, and ensure statutory requirements are satisfied.
- Correspond with applicants regarding errors and solutions.
- Respond to written and verbal inquiries regarding requirements for licensure, fees, license status and the laws, rules and regulations pertaining to the board.
- Respond to non-routine and complex inquiries regarding application procedures, status or determinations and requirements.
- Enter information from the application into the licensure system.
- Prepare applications and supporting documentation for management and board review.
- Develop and recommend application and licensure processes and procedures.
What we are looking for:
Minimum Qualifications
- A minimum of five of experience in reviewing and processing official documents such as claims, applications or legal documentation; or three or more years of experience as a Lead Customer Service Representative (substitutions may be considered).
- A minimum of two years supervisory experience.
- (Earned credit hours from an accredited college or university in the areas of business or public administration may substitute on a year-for-year basis for the required experience)
- Knowledge of computer applications such as Adobe Acrobat Pro, Microsoft Word, Outlook, Excel and OneNote.
If you have questions about this position please contact:
Kayci Hollingsworth at kayci.hollingsworth@pr.mo.gov
How to apply: https://mocareers.mo.gov/hiretrue/mo/mocareers/index.html
The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
