What are the responsibilities and job description for the Customer Service Manager- License Office Bureau - 3044124 position at State of Missouri?
Customer Service Manager – License Office Bureau (LOB)-Region 6
Department of Revenue
Location Remote (Truman Building - 301 West High Street, Jefferson City, MO)
(Must reside within the counties listed below or neighboring counties)
Annual Salary: $ 45,329.95 - $50,109.00
DOR’s vision is to provide every customer the best experience every time.
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
Customer Service Managers partner with other bureaus within MVDL to help train and educate the license office staff around the state. Team Members work in an exciting, fast paced environment that will utilize your technical expertise and professional skills.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:
Strategic Thinking Computer Literacy Attention to Detail
Effective Writing Self-directed Organizational Abilities
Clear Communication Team Building
Professionalism Assertiveness
QUALIFICATIONS:
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.
We celebrate diversity and are committed to creating an inclusive environment for all employees
The State of Missouri is an equal opportunity employer.
QUALIFICATIONS:
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.
Department of Revenue
Location Remote (Truman Building - 301 West High Street, Jefferson City, MO)
(Must reside within the counties listed below or neighboring counties)
Annual Salary: $ 45,329.95 - $50,109.00
DOR’s vision is to provide every customer the best experience every time.
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
Customer Service Managers partner with other bureaus within MVDL to help train and educate the license office staff around the state. Team Members work in an exciting, fast paced environment that will utilize your technical expertise and professional skills.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:
- Provide technical assistance and training to Motor Vehicle Driver License contract license offices and License Office staff on procedures and transactional processing.
- Conduct inspections of office operations to ensure licensing transactions and money are handled according to established procedures.
- Monitor license office contractual requirements for compliance.
- Routinely travel to approximately 13 contract license offices located in St. Louis County, St. Charles County, Gasconade, Cole, Osage, Franklin, Warren
Strategic Thinking Computer Literacy Attention to Detail
Effective Writing Self-directed Organizational Abilities
Clear Communication Team Building
Professionalism Assertiveness
QUALIFICATIONS:
- 5-7 years of relevant customer service experience and 2-4 years of supervisory experience.
- Knowledge and understanding of Motor Vehicle/Marine titling and registration policies and procedures.
- Knowledge and understanding of Driver License policies and procedures.
- Professional or technical experience in a license office.
- Considerable knowledge of the principles and techniques of effective management, supervision and organization.
- Working knowledge and understanding of license office operations.
- Must have the ability to communicate clearly and concisely in writing and when speaking.
- Work collaboratively with contractors, DOR team members, and the citizens of Missouri.
- Able to assess, evaluate and appropriately coach License Office staff.
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.
We celebrate diversity and are committed to creating an inclusive environment for all employees
The State of Missouri is an equal opportunity employer.
QUALIFICATIONS:
- 5-7 years of relevant customer service experience and 2-4 years of supervisory experience.
- Knowledge and understanding of Motor Vehicle/Marine titling and registration policies and procedures.
- Knowledge and understanding of Driver License policies and procedures.
- Professional or technical experience in a license office.
- Considerable knowledge of the principles and techniques of effective management, supervision and organization.
- Working knowledge and understanding of license office operations.
- Must have the ability to communicate clearly and concisely in writing and when speaking.
- Work collaboratively with contractors, DOR team members, and the citizens of Missouri.
- Able to assess, evaluate and appropriately coach License Office staff.
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.
Salary : $45,330 - $50,109
