Highway Traffic Operations Center Operator/Lead

• State-matched retirement contribution of 156%
• 13 paid holidays
• Generous leave accruals that begin immediately
• Military leave
• Tuition reimbursement program
• Dependent tuition reimbursement program with partnering Nebraska community colleges
• Public Service Loan Forgiveness Program (PSLF) through the Federal government
• 79% employer-paid health insurance plans
• Dental and vision insurance plans
• Employer-paid $20,000 life insurance policy
• Wide variety and availability of career advancement as the largest and most diverse employer in the State
• Opportunity to be part of meaningful work and make a difference through public service
• Training and Development based on your career aspirations
• Job security and stability, even during times of economic hardship
• Employee Assistance Program
• Fun, inviting teammates

• Oversee daily activities of the SOC and provide guidance to operators.
• Assign, review, and balance work assignments to ensure operational efficiency.
• Schedule operators for on-call shifts, ensuring adequate staffing coverage for 24/7 operations.
• Trains SOC operators on policies, procedures, and system tools to maintain performance standards.
• Answer staff questions, provide support, and ensure proper workflow is maintained.
• Monitor and report on operator work performance, identifying training needs and areas for improvement.
• Maintain shift activity logs, document key events, and ensure continuity between shifts.

• Monitor roadway conditions, weather events, and emergency situations through real-time data sources such as cameras, sensors, and field reports.
• Assess and verify incident details received via phone calls, camera feeds, and radio transmissions, ensuring accuracy before dispatching resources.
• Coordinate with law enforcement, emergency responders, NDOT maintenance crews, and other agencies to facilitate timely response to roadway incidents, closures, and severe weather events.
• Communicate and escalate critical events to appropriate response agencies and SOC leadership.
• Implement response plans based on standard operating procedures and real-time incident assessments.

• Transmits important roadway and emergency information to the public via: Variable Message Signs (VMS), CARS/511, Amber Alerts, and other emergency notification systems.
• Answer incoming calls and inquiries related to roadway conditions, incidents, and emergency responses.
• Ensures accurate and timely dissemination of construction and maintenance event information.
• Documents all incidents and responses in SOC systems and generates administrative reports as needed.

• Conduct routine equipment checks, monitor system functionality, and report any technical issues for resolution.
• Adjust operational settings and work with technical support staff to resolve equipment deficiencies.
• Review and evaluate the effectiveness of SOC processes and procedures, recommending improvements as necessary.
• Maintain situational awareness of ongoing and emerging roadway conditions to provide proactive recommendations for response.

• Experience in a Traffic or Emergency Operations Center – Prior experience in a SOC, TOC, or other 24/7 operations environment.
• Working experience/knowledge in SOC Software & Tools – Experience with ATMS, OnSolve, CARS/511, or similar communication and incident tracking systems.
• Experience with decision-making under pressure – Ability to assess critical situations quickly and make informed decisions.

• Emergency Operations & Incident Management – Understanding of state emergency response protocols, National Incident Management System (NIMS), and Incident Command System (ICS).
• Transportation & Roadway Operations – Familiarity with road closures, weather-related impacts, and traffic flow management.
• Technology & Systems – Proficiency in Automated Traffic Management Systems (ATMS) and state-specific software used for incident tracking and communication.
• Policies & Procedures – Knowledge of NDOT SOC Standard Operating Procedures (SOPs), communication protocols, and emergency escalation procedures.
• Public & Interagency Communication – Familiarity with protocols for notifying the public, law enforcement, maintenance crews, and other agencies during incidents.

• Decision-Making & Critical Thinking – Ability to assess incidents quickly and determine the best course of action.
• Leadership & Team Coordination – Leading SOC operators, delegating tasks, and ensuring operational efficiency.
• Communication & Reporting – Strong written and verbal communication skills for documenting incidents, creating DIRKs, and briefing supervisors.
• Multitasking & Prioritization – Managing multiple incidents simultaneously while maintaining accuracy.
• Technical Proficiency – Comfortable using mapping systems, weather monitoring tools, and emergency notification systems like OnSolve.

• Supervise & Train Operators – Guide staff on SOC procedures, emergency response, and best practices.
• Work Under Pressure – Maintain composure during major incidents, severe weather, and high-call volume situations.
• Interagency Coordination – Collaborate effectively with NDOT maintenance crews, law enforcement, and emergency responders; disseminate information regarding incidents and coordinate emergency response units. Ability to read/understand maps.
• Monitor & Analyze Roadway Conditions – Track and assess real-time roadway conditions, weather impacts, and incident response efforts.
• Ensure Shift Continuity – Maintain up-to-date logs and reports to ensure seamless transitions between shifts.

Instructions for Applying