What are the responsibilities and job description for the Hwy Traffic Operations Center Operator position at State of Nebraska?

The work we do matters!

Hiring Agency :

Transportation - Agency 27

Location : Omaha, NE

Hiring Rate : 18.631

Job Posting :

JR2025-00013345 Hwy Traffic Operations Center Operator (Open)

Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed) :

Job Description :

Do you want to make a difference in the lives of Nebraskans? Do you have a passion for helping people and keeping them safe? At the Nebraska Department of Transportation (NDOT), you will have the opportunity to do just that in our State Operations Center.

At NDOT, we reward our employee's hard work with a friendly and supportive work environment and a comprehensive benefits package that includes :

State-matched retirement contribution of 156%
13 paid holidays
Generous leave accruals that begin immediately
A culture that embraces work-life balance
Military leave
Tuition reimbursement program
Dependent tuition reimbursement program with partnering Nebraska community colleges
Public Service Loan Forgiveness Program (PSLF) through the Federal government
79% employer-paid health insurance plans
Dental and vision insurance plans
Employer-paid $20,000 life insurance policy
Wide variety and availability of career advancement as the largest and most diverse employer in the State
Opportunity to be part of meaningful work and make a difference through public service
Training and development based on your career aspirations
Job security and stability, even during times of economic hardship
Employee Assistance Program
Fun, inviting teammates
Free parking

Pay rate for this position is $18.631 / hr.

JOB DUTIES :

Monitor current traffic conditions via roadway sensors, cameras, and other field devices fed into the Operations Center; relay information to appropriate response agencies based on the assessment of situations.

Answer incoming calls / inquiries from those seeking functional support or information.

Collect, consolidate, and resolve discrepancies / conflicts between real-time incident and event details captured through phone calls, camera images, radio messages, etc.

Enter event and incident information into computer log / databases and generate response plans; review and implement appropriate responses in accordance with agency policies and procedures.

Transmit information to the general public via communication systems such as variable message signs, Condition Acquisition and Reporting System (CARS), Advanced Traveler Information System (ATIS), and 511 phone system.

Conduct equipment operational status checks, monitor equipment for potential problems; and adjust equipment for effective operation.

Inform other response centers and staff of incidents and events and coordinate as needed with the Nebraska State Patrol communications centers and local government agencies.

Compile and write construction and maintenance event information, schedules, and locations for subsequent dissemination.

Assist with 24-hour on-call duties including after-hours activation of the State Operations Center (SOC); serve on the rotation for the 24-hour Operations Emergency on-call phone.

Hours : Shift work to include days, evenings, and nights, along with weekends and holidays as needed for 24-hour coverage and On-Call

Perform other duties as assigned.

Requirements / Qualifications :

Minimum Qualifications : Experience or training in radio dispatching or other communications work involving the operation of communication devices such as multi-phone systems or teletype machines.

Preferred Requirements :

Experience with traffic incident management.

Experience with the Condition Acquisition Reporting System and ATMS software(s).

Working knowledge of the State of Nebraska Roadways.

Other : Regular and reliable attendance.

KNOWLEDGE / SKILLS / ABILITIES :

Knowledge of Microsoft Office and social media communication skills.

Knowledge of multi-line use.

Excellent written and verbal communication skills.

Ability to monitor several CCTV's simultaneously.

Ability to disseminate information regarding incidents.

Ability to coordinate with emergency response units.

Ability to read and understand maps.

Ability to learn and maintain a working knowledge of all system applications.

Ability to work flexible work hours, rotating shifts, and on-call support to meet the demands of the SOC.

Ability to use good common sense under adverse and stressful situations.

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit : https : / / statejobs.nebraska.gov / index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.

Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.

Salary : $18,631

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