What are the responsibilities and job description for the Management Analyst III (HCA/CSSD #7379) position at State of New Mexico?
Posting Details
This posting may be used to fill multiple vacancies.
This posting will be used to conduct an ongoing recruitment and may close at any time. Applicant lists may be screened more than once.
Our Vision
Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.
Our Mission
We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.
Our Goals
Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
Build the best team in state government by supporting employees¿ continuous growth and wellness.
Why does the job exist?
The Management Analyst III will:
Manage the employer database on Child Support Services System (CSSS);
Ensure Child Support Services Department (CSSD) staff is using current employer data for obtaining employment verification;
Ensure CSSD staff is submitting wage withholding orders by processing employer update/add requests from customer service center and CSSD staff;
Process high volume employer related returned mail such as termination notices, bad address or correspondence from employers;
Provide functional and limited technical assistance (Help Desk support) to authorized Users of the New Mexico Child Support Enforcement automated case management System (CSES);
Receive requests through the help desk for assistance by email and through the Cherwell Service Management system.
How does it get done?
Management Analyst III is responsible for:
Managing the most up to date information on employers via eEmployer, ECSES, EIWO, automated payments, employer mail and termination documents;
Processing employer update/add requests from the customer service center and CSSD staff by researching and creating new records or updating existing employer data on CSES provided by various interfaces (new adds) returned mail and basically the catch all for anything staff does not know what to do with;
Serving as a contact for wage withholding information for the state;
Establishing and maintaining appropriate security user access and profiles to CSES and related applications within CSSD;
Participating in Federal Office of Child Support Services (CSES) conference calls and/or monitoring group emails ("Eflashes") as needed to pertain to assigned functional areas;
Communicating items from conference calls and/or emails that have system or program impact to the Division's Business Manager and immediate supervisor;
Applying critical thinking, logic, and reasoning by analyzing and amending case initiation, case type, and other case management issues;
Providing subject matter expertise and assist in special projects as needed.
Who are the customers?
This position serves:
Child Support Enforcement Division (CSED) employees;
Employers.
Ideal Candidate
This position serves:
Child Support Enforcement Division (CSED) employees;
Employers.
Minimum Qualification
Bachelor's degree in Business Administration and two (2) years of experience in the procedures of business and management principles involved in strategic planning. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) years may substitute for the required education and experience.
Employment Requirements
Must possess and maintain a valid Driver's License.
Employment is subject to a pre-employment criminal history background investigation and is conditional pending results.
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Possible exposure to irate clientele. Some statewide travel may be required. Incumbent will work under stress and frequent time constraints. Must have own mode of transportation for work-related travel.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Angela Simmons, Angela.Simmons@hca.nm.gov
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
This posting may be used to fill multiple vacancies.
This posting will be used to conduct an ongoing recruitment and may close at any time. Applicant lists may be screened more than once.
Our Vision
Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.
Our Mission
We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.
Our Goals
Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
Build the best team in state government by supporting employees¿ continuous growth and wellness.
Why does the job exist?
The Management Analyst III will:
Manage the employer database on Child Support Services System (CSSS);
Ensure Child Support Services Department (CSSD) staff is using current employer data for obtaining employment verification;
Ensure CSSD staff is submitting wage withholding orders by processing employer update/add requests from customer service center and CSSD staff;
Process high volume employer related returned mail such as termination notices, bad address or correspondence from employers;
Provide functional and limited technical assistance (Help Desk support) to authorized Users of the New Mexico Child Support Enforcement automated case management System (CSES);
Receive requests through the help desk for assistance by email and through the Cherwell Service Management system.
How does it get done?
Management Analyst III is responsible for:
Managing the most up to date information on employers via eEmployer, ECSES, EIWO, automated payments, employer mail and termination documents;
Processing employer update/add requests from the customer service center and CSSD staff by researching and creating new records or updating existing employer data on CSES provided by various interfaces (new adds) returned mail and basically the catch all for anything staff does not know what to do with;
Serving as a contact for wage withholding information for the state;
Establishing and maintaining appropriate security user access and profiles to CSES and related applications within CSSD;
Participating in Federal Office of Child Support Services (CSES) conference calls and/or monitoring group emails ("Eflashes") as needed to pertain to assigned functional areas;
Communicating items from conference calls and/or emails that have system or program impact to the Division's Business Manager and immediate supervisor;
Applying critical thinking, logic, and reasoning by analyzing and amending case initiation, case type, and other case management issues;
Providing subject matter expertise and assist in special projects as needed.
Who are the customers?
This position serves:
Child Support Enforcement Division (CSED) employees;
Employers.
Ideal Candidate
This position serves:
Child Support Enforcement Division (CSED) employees;
Employers.
Minimum Qualification
Bachelor's degree in Business Administration and two (2) years of experience in the procedures of business and management principles involved in strategic planning. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) years may substitute for the required education and experience.
Employment Requirements
Must possess and maintain a valid Driver's License.
Employment is subject to a pre-employment criminal history background investigation and is conditional pending results.
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Possible exposure to irate clientele. Some statewide travel may be required. Incumbent will work under stress and frequent time constraints. Must have own mode of transportation for work-related travel.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Angela Simmons, Angela.Simmons@hca.nm.gov
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
