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Office Clerk, General - III (HCA/CSSD #8127)

State of New Mexico
Las Cruces, NM Full Time
POSTED ON 1/16/2025
AVAILABLE BEFORE 4/16/2025

16.91 - $25.37 Hourly

35,181 - $52,772 Annually

This position is a Pay Band 40

Posting Details

This job posting will be used to conduct ongoing recruitment and may close at any time. Applicant lists may be screened more than once.

This job posting may be used to fill multiple vacancies.

Our Vision

  • Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

  • We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.
  • Our Goals

  • Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
  • Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
  • Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
  • Build the best team in state government by supporting employees¿ continuous growth and wellness.
  • Why does the job exist?

    The Office Clerk, General - III will :

  • Provide specialized high-level clerical support to the Health Care Authority (HCA) and Child Support Services Division (CSSD) requiring knowledge of systems, processes, procedures and federal time frames.
  • How does it get done?

    The Office Clerk General - III is responsible for :

  • Opening and sorting daily mail;
  • Entering payments into the Child Support Services System;
  • Processing payment transmittal and payments into the Wells Fargo Bank;
  • Answering customer service calls;
  • Assisting staff with clerical duties when necessary.
  • Who are the customers?

  • CSSD field staff, management and attorneys;
  • Parties of child support cases.

    Ideal Candidate

    The ideal candidate has :

  • Three (3) years general office or customer service experience.
  • Minimum Qualification

    High School diploma or equivalent and three (3) months experience in office administration andor customer service. Any combination of education from an accredited college or university in a related field andor direct experience in this occupation totaling three (3) months may substitute for the required experience.

    Employment Requirements

    Must possess and maintain a valid Driver's License.

    Employment is subject to a pre-employment criminal history background investigation and is conditional pending results.

    Must obtain a Defensive Driving Certificate

    Working Conditions

    Office setting, exposure to VDT, extensive personal computer and phone usage. Some travel may be required.

    Supplemental Information

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    Agency Contact Information : Erica N. Trujillo, Email

    For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

    Bargaining Unit Position

    This position is covered by a collective bargaining agreement and all terms / conditions of that agreement apply and must be adhered to.

    Salary : $35,181 - $52,772

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