What are the responsibilities and job description for the Quality Assurance Bureau Chief (HSD/ISD #7377) position at State of New Mexico?
Posting Details
This posting may be used to fill multiple vacancies.
This posting will be used for ongoing recruitment and may close at any time. Applicant Lists may be screened more than once.
Our Vision
Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.
Our Mission
We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.
Our Goals
Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
Build the best team in state government by supporting employees¿ continuous growth and wellness.
Why does the job exist?
The Quality Assurance Bureau Chief will:
Oversee the administrative and managerial functions of the Income Support Division Quality Assessment Bureau.
Ensure each section operates consistent application of federal and state policies, regulations and procedures.
Manage staff from the Quality Control, Quality Improvement, Electronic Benefit Transfer and Central ASPEN Scanning area sections.
How does it get done?
The Quality Assurance Bureau Chief is responsible for:
Ensuring the New Mexico State Management Evaluation and Corrective Action plans are submitted timely;
Monitoring and managing statewide office performance for payment accuracy, case and procedural error rates, timeliness and evaluation of overall error trends;
Coordinating performance meeting and provide leadership and other bureaus with error trend and performance data for performance improvement.
Who are the customers?
The Health Care Authority (HCA) Administrative Services Division (ASD);
The Income Support Division (ISD) staff;
Customers who receive benefits from ISD programs.
Ideal Candidate
The Health Care Authority (HCA) Administrative Services Division (ASD);
The Income Support Division (ISD) staff;
Customers who receive benefits from ISD programs.
Minimum Qualification
A Bachelor's degree in any field of study from an accredited college or university and eight (8) years of professional level experience with a light strategic impact directly related to the purpose of the position defined by the agency at the time of recruitment. Any combination of education from an accredited college or university and/or direct experience in this occupation totaling twelve (12) years may substitute for the required education and experience. A hiring agency will designate a portion of the required experience to include management, supervisory and/or specialized experience. Any required licensure, certification or registration shall be defined at the time of recruitment and will be in addition to the above requirements.
Employment Requirements
Must possess and maintain a valid Driver's License.
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Angela Simmons, Angela.Simmons@hca.nm.gov
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
This posting may be used to fill multiple vacancies.
This posting will be used for ongoing recruitment and may close at any time. Applicant Lists may be screened more than once.
Our Vision
Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.
Our Mission
We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.
Our Goals
Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
Build the best team in state government by supporting employees¿ continuous growth and wellness.
Why does the job exist?
The Quality Assurance Bureau Chief will:
Oversee the administrative and managerial functions of the Income Support Division Quality Assessment Bureau.
Ensure each section operates consistent application of federal and state policies, regulations and procedures.
Manage staff from the Quality Control, Quality Improvement, Electronic Benefit Transfer and Central ASPEN Scanning area sections.
How does it get done?
The Quality Assurance Bureau Chief is responsible for:
Ensuring the New Mexico State Management Evaluation and Corrective Action plans are submitted timely;
Monitoring and managing statewide office performance for payment accuracy, case and procedural error rates, timeliness and evaluation of overall error trends;
Coordinating performance meeting and provide leadership and other bureaus with error trend and performance data for performance improvement.
Who are the customers?
The Health Care Authority (HCA) Administrative Services Division (ASD);
The Income Support Division (ISD) staff;
Customers who receive benefits from ISD programs.
Ideal Candidate
The Health Care Authority (HCA) Administrative Services Division (ASD);
The Income Support Division (ISD) staff;
Customers who receive benefits from ISD programs.
Minimum Qualification
A Bachelor's degree in any field of study from an accredited college or university and eight (8) years of professional level experience with a light strategic impact directly related to the purpose of the position defined by the agency at the time of recruitment. Any combination of education from an accredited college or university and/or direct experience in this occupation totaling twelve (12) years may substitute for the required education and experience. A hiring agency will designate a portion of the required experience to include management, supervisory and/or specialized experience. Any required licensure, certification or registration shall be defined at the time of recruitment and will be in addition to the above requirements.
Employment Requirements
Must possess and maintain a valid Driver's License.
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Angela Simmons, Angela.Simmons@hca.nm.gov
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
