Business Services Analyst

Salary : $25.00 - $32.00 Hourly

Location : Wake County, NC

Job Type : Temporary Full-Time

Remote Employment : Flexible / Hybrid

Job Number : 25-01988

Department : Dept of Health and Human Services

Division : HEALTH BENEFITS

Opening Date : 02 / 10 / 2025

Closing Date : 3 / 3 / 2025 5 : 00 PM Eastern

Job Class Title : Administrative Officer I

Position Number : 69999999

Section : Health Benefits

Salary Grade : TS

Recruitment Range : $25.00 to $32.00

Description of Work

This is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP). For more information on health benefits offered visit

NOTE : If you are a current NC State Government employee, you will be considered for a temporary assignment. However, Temporary Solutions cannot accommodate dual employment.

This temporary position is located in Raleigh, NC - Wake County.

TELEWORK AVAILABILITY : We trust our employees to be self-motivated and successful in hybrid / remote roles; the NC Department of Health and Human Services (DHHS) offers work from home options and variable work schedule flexibility for this position.

The Division of Health Benefits (DHB) requires temporary workers with an approved hybrid telework schedule to work onsite at their assigned duty station at least 4 working days per month. More information on this arrangement may be obtained at the time of the interview.

Hourly Rate : $25.00 to $32.00

Hourly Rates are based on education, experience, equity, and budget)

Position Overview :

The NC Medicaid Office of Compliance and Program Integrity (OCPI) monitors the Medicaid community (beneficiaries, providers, vendors and internal staff) for compliance with state and federal regulations and potential fraud, abuse and neglect. OCPI verifies dollars are paid appropriately for covered services by using claim reviews and investigations, implementing recoveries, pursuing recoupments and aggressively identifying other opportunities for cost avoidance.

The Business Services Analyst, classified as an Administrative Officer I, reports to the Business Services Manager. This position performs a variety of business, fiscal, and administrative functions to address the business needs of OCPI. Work requires constant interaction with the public, recipients, providers, staff members, management, external partners, and vendors. This role will be responsible for intake and processing complaints, maintaining and updating the case management system, assisting with vendor and contract management, financial analysis, data analysis, and creating reports.

Job Specific Responsibilities :

• Responsible for contract monitoring plan : manage contracts, services and deliverables in accordance with contract terms and DHB policies and procedures.
• Assist in the preparation of new contract scope of work, amendments, extensions and budget requests.
• Maintain and publish the Excluded Providers list in accordance with DHB policies and procedures
• Perform period reconciliations
• Process File Maintenance Requests (FMR) and NCTracks updates
• Ensure all contract documentation is up to date and in compliance with DHB's policies and procedures
• Investigate and address contract issues
• Other vendor management duties as needed
• Maintain and organize emails in multiple inboxes

Knowledge, Skills and Abilities / Competencies

To receive credit for all your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified applicants must document on the application that they possess all the following :

Management Preferences :

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov / experience-guide for details.

Bachelor's degree from an appropriately accredited institution and one year of experience in HR, budgeting, research or administrative management; or an equivalent combination of education and experience.

Degrees must be from appropriately accredited colleges or universities.

Supplemental and Contact Information

The North Carolina Department of Health and Human Services (NCDHHS) works closely with beneficiaries, health care professionals, community leaders and advocacy groups; local, state and federal entities; and other community partners vested to improve the health and safety of all North Carolinians by providing essential human services. NCDHHS is one of the largest, most complex agencies in the state, with about 17,000 employees.

The Division of Health Benefits (DHB) within NCDHHS is committed to advancing innovative solutions that improve health, promote well-being and foster independence for all North Carolinians. DHB manages and oversees North Carolina Medicaid, NC Medicaid Managed Care and other programs that provide access to services and support for parents, children, seniors, people with intellectual / developmental disabilities, and behavioral health, substance use and traumatic brain injury disorders. With a budget of over $21 billion in state and federal funds per fiscal year, DHB ensures that more than 96,000 enrolled providers are reimbursed for delivering covered services to 2.9 million beneficiaries.

Realizing the strength of DHB lies in its employees, DHB remains dedicated in its efforts to create and maintain a diverse, equitable and inclusive workplace environment. Pre-Employment criminal background checks are required for all positions with the Division of Health Benefits (DHB).

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. For technical issues with your application, please call the NeoGov Help Line at 855-524-5627.

NOTE : For temporary, contract or other supplemental staffing appointments : There are no paid leave, retirement or other benefits associated with these appointment types.

For permanent and time-limited appointments : Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 hours work / week for participation.

The budgeted rate for this assignment is $25.00 to $32.00 per hour. The offered rate will be based on your qualifying education and related experience demonstrated in your application. The maximum hourly hiring rate for this position is $32.00. Will you accept this position at an hourly rate of at least $25.00 but no more than $32.00?

This is a temporary position. Permanent State of NC employees cannot be considered for this position. Please select one of the following that best applies to you :

Which of the following Microsoft Office applications are you proficient in? Please check all that apply.

Which of the following best describes your skill level in Microsoft Excel?

Which of the following describes your skill level with Microsoft Word?

Do you have previous experience with collecting and analyzing information and preparing reports? This experience must be included in your application to receive credit.

Please provide a brief overview of your proficiency in business software and automated tools to research and analyze data. Please be specific about the types of business software and automated tools used. Writing "see resume" or "see application" will not be accepted. If you do not have relevant experience, please type "N / A".

Please provide a brief overview of your proficiency in financial management and analysis. Please be specific about the types of business software and automated tools used. Writing "see resume" or "see application" will not be accepted. If you do not have relevant experience, please type "N / A".

Have you ever been convicted of an offense against the law other than a minor traffic violation? (A conviction does not mean that you cannot be hired. The offense and how recently you were convicted will be evaluated in relation to the job for which you are applying).

If you answer "yes" that you have been convicted of an offense against the law other than a minor traffic violation, please explain the nature of the conviction and the offense. If you answered "no" to the conviction question, please enter "n / a" as your response.

Required Question

Salary : $25 - $32