Case Records Manager

Salary : $43,738.00 - $76,542.00 Annually

Location : Wake County, NC

Job Type : Permanent Full-Time

Job Number : 25-02117

Department : State Bureau of Investigation

Division : SBI Office of the Director

Opening Date : 02 / 17 / 2025

Closing Date : 2 / 21 / 2025 5 : 00 PM Eastern

Job Class Title : Administrative Officer I

Position Number : 60011077

Section : Case Records

Salary Grade : NC11

Description of Work

This is an INTERNAL POSTING open ONLY for current NC State Bureau of Investigation employees and eligible NC State Bureau of Investigation RIF candidates.

This Administrative Officer I position is located within the Case Records Management Section of the North Carolina State Bureau of Investigation (SBI). It is a full-time position (40 hours per week) with

The Supervisor of the Case Records Management Section manages the investigative reporting system for the SBI and oversees all daily operations related to case records management. This position supervises a team, including three unit supervisors, who are responsible for copying, scanning, inputting, organizing, and conducting quality control reviews of investigative reports and documents from approximately 280 investigative agents. The supervisor ensures the accuracy and compliance of statistical data, resolves technical issues, and oversees the dissemination of investigative reports to state and federal agencies in accordance with SBI guidelines. This position plays a critical role in evaluating new technologies, transitioning processes to a new case records management system, and providing training to new agents on system functionality. Additionally, the supervisor establishes section objectives, manages resources to achieve those goals, and advises the Assistant Director on technological matters to enhance the efficiency and effectiveness of the section. Serving as the point of contact for case records requirements, this role is vital to ensuring the integrity of case records and supports the SBI's mission by enabling accurate and efficient reporting of investigative activities.

Knowledge, Skills and Abilities / Competencies

The Knowledge, Skills and Abilities listed below, along with the Minimum Education and Experience requirements, are REQUIRED to qualify for this position. We will not review resumes in lieu of Experience and Education listed on the application.

To qualify for this position, applicants MUST document on the application that they possess ALL the following :

• Demonstrated experience with data processing and records management.
• Demonstrated experience handling confidential and sensitive information in a business setting.
• Demonstrated skills and experience in providing support to users of IT applications used to perform business functions, which may include training, user administration, usage advice, problem determination and resolution, and / or system administration.
• Skill in analyzing and evaluating documents by applying established standards, regulations and laws.
• Ability to establish and maintain favorable working relationships with agency personnel, external partners and vendors.

Selected candidates will undergo and must successfully complete a comprehensive background investigation which includes : pre-employment polygraph examination; credit and arrest checks; interviews with associates, personal and business references; verification interviews of employers; verification of education achievement; urinalysis drug screening; and submission of fingerprints.

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov / experience-guide for details.

Bachelor's degree from an appropriately accredited institution and one year of experience in HR, budgeting, research or administrative management; or an equivalent combination of education and experience.

Supplemental and Contact Information

The NC State Bureau of Investigation (SBI) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.

The SBI uses the Merit-Based Recruitment and Selection Policy to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity and budgetary considerations pertinent to the advertised position.

It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.

Due to the volume of applications received, we are unable to provide information regarding the status of your application. To check the status of your application, please log in to your account and click "Application Status." If you are selected for an interview, you will be contacted by management. If you are no longer under consideration, you will receive an email notification.

For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855-524-5627. If there are any questions about this posting other than your application status, please contact SBI Human Resources at 919-582-8511.

Additional Contact Information :

North Carolina State Bureau of Investigation

Human Resources

3320 Garner Road

Raleigh, NC 27610

NOTE : For temporary, contract or other supplemental staffing appointments : There are no paid leave, retirement or other benefits associated with these appointment types.

For permanent and time-limited appointments : Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 hours work / week for participation.

To qualify for this position, applicants must possess the required "Minimum Education and Experience" AND all "Knowledge, Skills and Abilities" listed on the job posting. I understand that my application MUST include a complete work history in the "Work Experience" section, all education in the "Education" section, and credentials in the "Certificates and Licenses" section. I understand that a resume is NOT a substitute for completing the sections listed above. Also, I understand that Supplemental Questions are part of the application and the answers are used in the screening process; all questions must be answered completely and accurately.

This is an INTERNAL POSTING open ONLY for current NC State Bureau of Investigation employees and eligible NC State Bureau of Investigation RIF candidates. Do you meet this criteria?

Which of the following is the highest level of education you have COMPLETED? Information MUST BE listed on application to receive credit.

How many years of experience in HR, budgeting, research or administrative management experience do you have?

Please briefly describe your experience with data processing and records management. Include job duties / responsibilities and where you gained this experience. If none, enter NONE.

Please briefly describe your experience handling confidential and sensitive information in a business setting. Include job duties / responsibilities and where you gained this experience. If none, enter NONE.

Please describe your experience in providing support to users of IT applications used to perform business functions, which may include training, user administration, usage advice, problem determination and resolution, and / or system administration. BE SPECIFIC. Include job duties / responsibilities and where you gained this experience. If none, enter NONE.

Please indicate below experience you possess :

Have you ever been convicted of an offense against the law other than a minor traffic violation? (A conviction does not mean you cannot be hired. The offense and how recently you were convicted will be evaluated in relation to the position for which you are applying.)

If you answered "yes" that you have been convicted of an offense against the law other than a minor traffic violation, please explain the nature of the conviction and the date. If you answered "no", type NA.

Required Question

Salary : $43,738 - $76,542