What are the responsibilities and job description for the Data Systems Coordinator 1 position at State of Ohio Jobs?
Ohio Department of Public Safety - Bureau of Motor Vehicles/Field Operations/Deputy Technical Services
Work hours: Monday thru Friday 7:30 a.m. to 6:00 p. m. and Saturdays 7:30 a.m. to 2:00 p.m. (Hours may vary)
Report in location: 1970 West Broad Street, Columbus, OH 43223
What You'll Do as a Data Systems Coordinator 1:
Coordinate & monitor implementation, development, installation &/or maintenance of computer hardware/software systems:
- Provide first level service helpdesk support for & act as liaison between BMV & the state of Ohio Deputy Registrars, Exam Stations, IRP offices, LADR offices, & FADR offices;
- Use manual to troubleshoot & rectify minor issues pertaining to hardware, application (BASS), & network issues;
- Escalate major & non-routine issues to higher level programmers, network technicians &/or vendors;
- Provide assistance regarding operational & procedural inquiries (including, but is not limited to, questions pertaining to vehicle registration, the Ohio Revised Code, Deputy Registrar Manual, Ohio traffic laws, & all related procedures & processes).
- Maintain computer log of calls & issues including origin & content of call;
- Initiate & monitor trouble tickets (ServiceNow) for ongoing escalated issues;
- Identify & report any patterned or frequent technical or procedural issues;
- Perform other related duties as required (e.g., prepare weekly summary of reported inquiries; providing information for the update of procedural & technical manuals, etc.).
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
- Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
- Or equivalent of Minimum Class Qualifications For Employment noted above.
Job Skills: Information Technology
Technical Skills: Computer Literacy
Professional Skills: Customer Focus
Supplemental InformationUNUSUAL WORKING CONDITIONS: Work involves operation of computer terminal for long periods of time; overtime may be required.
- This position may be filled by a layoff or certification eligibility list.
- This position will be filled in accordance with the applicable bargaining agreement.
Background Information
- A BCI fingerprint check, and background check, may be required on all selected applicants.
- A comparative analysis and/or drug-test may be a requirement of the hiring process.
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
