Customer Service Retail Representative Bilingual

Why join the Oklahoma Turnpike Authority?

The Oklahoma Turnpike Authority (OTA) has been serving Oklahomans since 1947, managing and maintaining a modern, safe, and efficient turnpike system across the state. With a commitment to customer service and innovation, OTA plays a vital role in ensuring smooth and reliable travel for millions of motorists each year. As a part of our team, you'll have the opportunity to make a meaningful impact while working in a collaborative and supportive environment. OTA offers competitive pay,

excellent benefits, and opportunities for growth, making it an excellent choice to build your career in public service.

Join us at OTA and be a part of the team that keeps Oklahoma moving!

About The Position

We are seeking a Customer Assistance Representative to join our team and provide exceptional service to customers. In this role, you will assist customers with inquiries regarding state laws, policies, procedures, and account management while ensuring accurate and timely resolutions. If you thrive in a fast-paced customer service environment and enjoy problem-solving, this position is for you!

Position Overview

The Oklahoma Turnpike Authority (OTA) PIKEPASS Tulsa Store is seeking a bilingual Customer Assistance Representative to provide exceptional customer service, billing, and payment support to PIKEPASS customers. This role is perfect for someone who thrives in customer service, has experience in billing and payment support, and is fluent in both English and Spanish. If you enjoy helping customers, solving problems, and working in a dynamic environment, we encourage you to apply! The ideal candidate will have previous experience in customer service, or a related role, and be fluent in both English and Spanish.

As a Customer Assistance Representative, you will be responsible for assisting customers with payment and billing inquiries, collecting, and recording payments accurately, and ensuring the security of collected funds.

This is a full-time position with rotating weekends.

Compensation

• Up to $44,600.00 based on education and experience.
  
  

Primary Duties And Responsibilities

• Count, collect, and record all payment methods accurately.
• Safeguard all collected funds and follow strict security procedures.
• Research and answer customer inquiries concerning PIKEPASS related state laws and policies in person and over the phone.
• Responsible for accurate and timely bank deposits.
• Assist customers with payment and billing inquiries.
• Take required information from customers through face-to-face interactions.
• Edit and update customer accounts when required.
• Research and respond to customer requests for publications and forms.
• Handle returned mail efficiently and accurately.
• Review daily and remain up-to-date about information provided on the OTA/PIKEPASS/PIKENET website.
• Perform any other duties as assigned.
  
  

Physical Demands and Work Environment

• This position works in a comfortable office setting with a computer for a large percentage of the workday.
• The noise level in the work environment is usually mild.
  
  

Minimum Qualifications

• Minimum of one (1) year of experience in clerical office work plus two (2) years of experience in customer service, processing tax returns, bookkeeping or closely related work; OR as a customer service representative plus two (2) years of experience in customer service, processing tax returns, bookkeeping or closely related work; OR an equivalent combination of education and experience, substituting thirty (30) semester hours of college, including six (6) semester hours in business or public administration for the required experience plus two (2) years of experience in customer service, processing tax returns, bookkeeping or closely related work.
• Fluent in Spanish. Must be able to speak Spanish and communicate effectively with the Spanish speaking patient population.
• Ability to work rotating weekends.
  
  

Preferred Requirements, Special Skills Or Knowledge

• Proficiency with a second language.
• Experience in customer service, cash handling, or a related role.
• Basic math, spelling, punctuation, and grammar skills.
• Excellent interpersonal and communication skills.
• Ability to communicate clearly and concisely.
• Ability to read and understand written materials, including emails and policy papers.
• Ability to solve problems, read a map, and give directions.
  
  

Benefits

OTA is proud to provide a comprehensive benefits package designed to support eligible employees and their eligible dependents:

Generous Annual Benefit Allowance: Up to $21,934 to help cover insurance premiums for employees and their families.

Comprehensive Insurance Plans: A variety of options with no exclusions for pre-existing conditions.

Flexible Spending Accounts (FSAs): Pre-tax savings for healthcare and dependent care expenses.

Retirement Savings Plans:

• Pathfinder Defined Contribution Plan: Employer matches 6% of a minimum 4.5% employee contribution (up to 7% if the employee contributes 7%).
• OPERS Defined Benefit Plan: Available for reenrollment to employees enrolled prior to November 1, 2015.

Paid Leave:

• 15 days annually during the first 1–5 years of service.
• 18 days annually for 5–10 years of service.
• 20 days annually for 10–20 years of service.
• 25 days annually for over 20 years of service.
• Sick leave: Accrued at 15 days per year.
• Paid Maternity leave for eligible employees.
• Holidays: Eleven paid holidays annually.
• Employee Discounts: Special rates with various vendors and companies.
• Longevity Payment: Monetary rewards beginning at two years of service to recognize dedicated tenure.
• Thrive: Empower Oklahoma State employees to improve & enhance their well-being.
  
  

OTA is an Equal Opportunity Employer. Reasonable accommodation for individuals with disabilities may be provided upon request.

Disclaimer

This job description is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.

All employees appointed to state service, whether initial hiring, transferring from one state agency to another state agency, or returning to state service following a break in service will be required to complete a twelve-month trial period in accordance with Civil Service and Human Capital Modernization Rule OAC 260:130-19-30.