Partner Engagement Manager

Position Summary

The Partner Engagement Manager serves as the front-facing lead for building and maintaining positive, proactive relationships with all Service Oklahoma partner groups. This role leads partner communications, events, presentations, and outreach initiatives. It is responsible for crafting strategic messaging, promoting engagement, and building trust across partner relationships. The Engagement Manager also plays a critical role in ensuring partner satisfaction, tracking engagement data, and supporting reputation-building efforts.

Position Responsibilities

This job description describes the general nature and level of work performed by the employee assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills.

• Supports the execution of strategic partner plans by leading outreach, fostering trust, and proactively strengthening relationships across all stakeholder groups.
• Serves as the primary liaison for partner communication and relationship management.
• Leads meetings, presentations, and outreach events across all partner categories.
• Develops and delivers newsletters, e-publications, and messaging tailored to stakeholder needs.
• Formulates high-quality written and visual content for external audiences.
• Works with the communications team to support social media, press releases, and video content as needed in relation to partner groups.
• Tracks and analyzes engagement data to evaluate communication effectiveness.
• Supports partner storytelling and showcases collaborative success.
• Tracks and analyzes engagement data to evaluate communication effectiveness.
• Supports partner storytelling and showcases collaborative success.
• Navigates sensitive or complex relationship issues with diplomacy.
• Builds trust and strategic alignment with key external stakeholders.
• Collaborates with the Senior Partnerships Manager and Communications team.
  
  

Knowledge, Skills, & Abilities

• Exceptional interpersonal and written communication skills
• Ability to navigate stakeholder engagement and relationship management
• Political sensitivity and conflict resolution skills
• Creative and strategic thinker with a service mindset
• Familiarity with external communication tools and metrics
• Proven ability to influence and collaborate across partner groups
• Excellent interpersonal and communication skills.
• Ability to manage stress related to meeting deadlines, addressing partner concerns, multitasking, and handling high work volumes.
  
  

Education & Experience

The preferred minimum qualifications for this position are:

• A bachelor’s degree in communications, marketing, journalism, public relations, or a specific field
• AND 3 years of experience in government affairs, outreach, news media, lobbying, legislative liaison roles, or a closely related field
• OR an equivalent combination of education and experience
  
  

Special Requirements

• The schedule for this position may vary and require flexibility, including some early or late shifts, weekends, and occasional overtime, based on the needs of the agency.
• This position may require occasional travel. The employee must be willing and able to perform all job-related travel. State vehicles may be available, but reliable transportation may be required for local travel.
• This position works in a comfortable office setting with a computer for a large percentage of the workday.
• This position requires employees to be able to stand up to eight hours a day and lift 10-50 pounds on a regular basis, with assistance as needed.
  
  

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.