Senior Learning and Development Partner

Senior Learning and Development Partner- Innovation

Salary- $75,000.00

Why you’ll love it here!

TRANSPARENCY. FAIRNESS. COMPLIANCE. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service. Check out our About Us page to learn why we are passionate about tax compliance and believe it is the career for you!

Benefits

There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees:

• Generous state-paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• A Retirement Savings Plan with a generous match.
• 15 days of paid vacation and 15 days of sick leave for full-time employees the first year.
• 11 paid holidays a year.
• Paid Maternity leave for eligible employees.
• Employee discounts with a variety of companies and venders.
• A Longevity Bonus for years of service.
  
  

Job Summary

Learning & Development (L&D) empowers the Oklahoma Tax Commission (OTC) to effectively serve Oklahoma Taxpayers through learning. The Senior Learning and Development Learning Partner serves as a strategic partner and program lead within the Learning & Development team, driving the assessment, development design, implementation and evaluation of training programs that enhance employee knowledge, skills, and abilities. This role champions assigned programs and projects by leveraging strong teamwork, project and change management and stakeholder influence to gain adoption of right-sized learning solutions. This position plays a pivotal role in innovating and implementing programming, technology and systems that position L&D’s ecosystem of learning that provides a clear path to success for new employees and helps tenured employees transition to new roles, processes, and technologies.

Duties And Responsibilities

• Serves as a strategic partner and project lead on assigned projects and programs that improve knowledge, skills, or abilities within the OTC.
• Influences stakeholders and leads change management efforts to champion adoption of L&D initiatives and right-sized learning solutions that drive agency results and promote best practices in adult learning.
• Partners with stakeholders and assigned L&D resources to identify gaps and training requirements, provide feedback and data driven recommendations and ensure on-time implementation of timely learning projects and programming.
• Contributes to a strong teamwork environment by facilitating open communication and delivering constructive feedback on project workflows, change management, learning best practices and training facilitation.
• Contributes to the development of L&D’s evaluation processes by providing input to evaluation procedures and templates and partnering with assigned team members and stakeholders on assigned projects to track, analyze, and report on learner performance, training outcomes, and division/agency results.
• Contributes to the development of L&D standards and quality assurance processes and resources and collaborates with L&D team members and leaders to ensure training content remains consistent across programs, adheres to L&D brand standards, reducing duplication of efforts.
• Executes quality assurance processes for assigned projects and programs by partnering with assigned team member(s) and stakeholders (e.g., division directors) and setting an example for adherence to these standards.
• Continuously aligns expectations with and provides regular updates and reporting for assigned programs and projects to project lead(s), L&D leadership and assigned division leadership within identified timelines/milestones and as appropriate.
• Conducts training needs assessments using data, performance metrics, and stakeholder input to identify skill gaps, training requirements and recommend targeted learning solutions.
• Designs and develops technical and procedural training and skill-based training for complex tax systems, policies, and operational workflows.
• Develops and implements various learning interventions, including instructor-led training (face-to-face and virtual), online-self paced, performance support and shared knowledge.
• Facilitates effective delivery of training with clear and concise communication and professionalism using multiple modalities not limited to classroom and virtual, while utilizing engagement tactics such as simulations, roll plays, visuals, polls, Q&As, etc.
• Creates training schedules and communication plans that engage learners, leaders, and stakeholders in the training process.
• Engages in continuous learning relevant to assigned audiences, projects and L&D agency initiatives through research, shadowing, and collaboration with team members.
• Partners with subject matter experts to learn and gather information needed information to ensure accuracy, relevance, consistency, and alignment of learning resources.
• Maintains accuracy and legal compliance within all training materials for assigned programs and projects, ensuring alignment with L&D standards and branding, relevant laws, and agency policies and directives.
• Stays informed on industry trends, emerging instructional technologies, and best practices in L&D.
  
  

Perform Other Job Duties As Assigned.

COMPLEXITY OF KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of

• Adult learning principles, instructional design models (e.g., ADDIE, SAM), and training methodologies.
• Learning technology, including learning management systems (LMS), virtual training platforms, and e-learning development tools.
• Stakeholder engagement and change management strategies to drive learning adoption.
• Project management principles and techniques for planning, executing, and evaluating training initiatives.
• Best practices in technical writing, knowledge management, and content development for diverse learning audiences.
• Facilitation techniques for creating a safe, challenging learning environment
  
  

Skills In

• Adjusting communication style and clarity in verbal and written form based on audience needs, including executive leadership, stakeholders, learners, and team members, etc.
• Project managing learning projects with multiple deliverables, stakeholders and L&D team members.
• Conducting training needs assessments.
• Designing, developing, and implementing engaging learning solutions across multiple modalities (instructor-led, virtual, e-learning, blended learning, etc.).
• Facilitating meetings and training sessions with clear and effective communication, adapting to various learning styles.
• Collaborating with subject matter experts (SMEs) to gather, simplify and package complex information into digestible learning materials.
• Managing multiple projects simultaneously while maintaining alignment with L&D, stakeholder and agency goals and deadlines.
• Utilizing technology to create and enhance training experiences including authoring tools, video editing, and interactive learning platforms.
• Evaluating training programs using qualitative and quantitative data to measure effectiveness and make data-driven improvements.
• Writing clear, concise, and accurate training documentation, guides, and resources.
• Communicating in written and verbal formats, including facilitation to large audiences.
• Delivering constructive feedback and recommendations to team members on project workflows and facilitation, fostering a collaborative team environment.
  
  

Ability To

• Creatively solving problems utilizing learning best practices while maintaining progress on projects with short timelines.
• Identify and resolve misalignments between stakeholders in order to make progress on a project.
• Influence stakeholders and agency leaders for adoption of learning best practices and L&D initiatives.
• Contribute to an environment of teamwork and collaboration by setting an example in all standards and procedures, maintaining open communication and continuous improvement, and delivering constructive feedback on project workflows, change management, learning best practices and training facilitation.
• Contribute to the innovation of standards, resources, technology, procedures and systems that progress the L&D team and ecosystem.
• Identify Build and maintain strong relationships with leaders and employees across the agency to ensure training alignment with agency, division stakeholders and learner needs.
• Drive progress forward on assigned projects by aligning and maintaining expectations with stakeholders, proactively communicating barriers, and ensuring stakeholder needs are met with the appropriate level of urgency.
• Maintain a focus on customer service while working under tight deadlines by managing priorities, maintaining urgency and being solution oriented in multiple competing projects.
• Determine gaps utilizing training needs analysis and recommend tailored learning solutions that drive agency results.
• Create right sized learning solutions based on audience needs, agency priorities and industry best practices.
• Learn, simplify and develop training solutions on complex tax systems, processes and workflows.
• Work collaboratively and maintain adaptability in a fast-paced environment, managing competing priorities effectively.
• Maintain accuracy and compliance in training materials, ensuring alignment with agency policies and legal requirements.
• Model professionalism through proactive, clear, communicative, and positive behaviors.
• Be adaptable and flexible in a fast-paced environment.
• Consistently create a professional, safe, and challenging learning environment.
  
  

Minimum Qualifications

• Bachelor's degree in Organizational Development, Education, Business, or related field.
• And a minimum of 4 years of experience in education, instructional design, training, HR, or program management is required.
• Or an equivalent combination of both education and experience
  
  

Preferred Qualifications

Master’s degree in Organizational Development, Education, Business, or related field.

PHYSICAL DEMANDS

Ability to sit and stand for extended periods of time. Exhibit manual dexterity and hand-eye coordination to operate a computer, keyboard, photocopier, telephone, calculator and other office equipment. Ability to see and read a computer screen and printed material with or without vision aids. Ability to hear and understand speech at normal levels, with or without aids. Ability to communicate clearly. Physical ability to lift up to 15 pounds, to bend, stoop, climb stairs, walk and reach. Duties are normally performed in an office environment with a moderate noise level.

Special Requirements

Travel may be required for this position. Applicants may need to have reliable transportation and be willing and able to perform all job-related travel. Possession and maintenance of a valid Oklahoma State Driver’s License is also required.

Oklahoma Tax Commission’s normal work hours are Monday through Friday, 7:30am to 4:30pm. This schedule may require minor flexibility based on the needs of the agency.

Telework may be required based on the needs of the agency, division, and section. If applicable, applicant must be willing and able to work BOTH on-site and telework at an off-site location, generally in the applicant’s home. Applicant must have a secure internet connection and a dedicated telephone (landline) or smart phone device during scheduled working hours.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.