What are the responsibilities and job description for the Program Analyst 2 position at State of Pennsylvania?
Salary : $58,035.00 - $88,235.00 Annually
Location : Dauphin County, PA
Job Type : Civil Service Permanent Full-Time
Job Number : CS-2025-18560-08060
Department : Department of Labor & Industry
Division : LI OUCTS Admv & Prgm Sprt Div
Opening Date : 02 / 14 / 2025
Closing Date : 2 / 27 / 2025 11 : 59 PM Eastern
Job Code : 08060
Position Number : Multiple positions may be filled from this posting.
Union : Non-Union
Bargaining Unit : A3
Pay Group : ST07
Bureau / Division Code : 00122003
Bureau / Division : OUCTS Administrative & Program Support Division
Worksite Address : Capitol Complex, Room 925
Worksite Address : 651 Boas Street
City : Harrisburg, Pennsylvania
Zip Code : 17121
Contact Name : Felicia Newbury
Contact Email : fnewbury@pa.gov
THE POSITION
Are you ready to take your analytical career to the next level? If so, consider joining our Administrative & Program Support Division team as a Program Analyst 2, where you will focus on planning and managing day-to-day project activities. This position gives you the opportunity to serve as a core team member, providing analysis and evaluation of the highly complex Unemployment Compensation Management System (UCMS). Apply today to experience the satisfaction of public service while enjoying professional career growth!
DESCRIPTION OF WORK
As a Program Analyst 2, you will be responsible for analyzing and evaluating the UCMS which involves testing of system enhancements and bug fixes; reviewing and updating system and procedural documentation; troubleshooting issues; monitoring performance; as well as communicating with and training staff on UCMS updates. The UCMS modernized and facilitates the administration of the reporting and collection of UC taxes from employers of Pennsylvania which are ultimately used to pay benefits to unemployed Pennsylvanians. This position is critical to the success of UCMS which has significantly high visibility and public interest. In this role, you will be dedicated to ensuring the UCMS functionality is properly applying UC law as well as UCTS policies and procedures, as users rely on accurate results. Additional responsibilities include :
- Ongoing UCMS maintenance and enhancements
- Maintaining understanding of UCTS business policies and procedures
- Evaluating and updating UCMS correspondence and report specifications
- Submitting problem reports
- Completing user acceptance testing
- Processing adjustments to employer accounts
- Planning and implementing training and staff development
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information :
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements :
Other Requirements :
Legal Requirements :
How to Apply :
Veterans :
Telecommunications Relay Service (TRS) :
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
your score may be lower than deserved.
Learn more about our Total Rewards by watching this short !
See the total value of your benefits package by exploring our
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work / Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit and click on the benefits box.
Have you been employed by the Commonwealth of Pennsylvania as a Program Analyst 1 for one or more years full-time?
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N / A in the text box below.
How many years of full-time analytical experience, one year of which included professional experience in program evaluation and the development of program recommendations, do you possess? (Program evaluation is defined as interpreting and assessing the mission, goals, and objectives of a program area, the eligibility criteria for participants, and the required outcomes. Development of program recommendations is defined as utilizing the results of internal / external qualitative or quantitative research and analysis in order to provide suggestions on how to effectively proceed with the goals and objectives of a program.)
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N / A in the text box below.
How much graduate coursework have you completed in Qualitative, Quantitative, and Evaluative Research Methodologies; Program Evaluation and Measurement; Marketing Research; Financial Planning; Project Management; or Policy Analysis? If you are claiming credits / degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visit and click on Other Information.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience / training. List the employer(s) / training source(s) from your Work or Education sections of the application where you gained this experience / training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our
WORK BEHAVIOR 1 - ANALYZING INFORMATION TECHNOLOGY (IT) PROCESSES
Analyzes information technology (IT) processes such as systems development, security management, change management, or contingency planning to assess compliance with objectives, identify risks or trends, and determine follow-up actions to be taken..
Levels of Performance
Select the Level of Performance that best describes your claim.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N / A in the box below.
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education / training related to this work behavior, type N / A in the text box below.
WORK BEHAVIOR 2 - RESEARCH AND DOCUMENTATION
Researches and analyzes pertinent program related data and information such as legislation, policies, procedures, staffing, operations, program measures, contracts, target populations, and program impacts. Constructs charts, graphs, and reports to be used in program, fiscal, and policy analysis.
Levels of Performance
Select the Level of Performance that best describes your claim.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N / A in the box below.
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education / training related to this work behavior, type N / A in the text box below.
WORK BEHAVIOR 3 - PROGRAM AREA ANALYSIS
Performs program, fiscal, and policy analyses of an organization's program areas for the purpose of developing solutions and recommendations for program changes. Analyzes and determines the impact of policy changes including programmatic and fiscal effects.
Levels of Performance
Select the Level of Performance that best describes your claim.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N / A in the box below.
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education / training related to this work behavior, type N / A in the text box below.
WORK BEHAVIOR 4 - COMMUNICATION
Prepares and presents information and studies on program or project evaluations, development, and analysis for management use in program / project planning and resource allocation. This may include preparing software-generated, technical, or narrative reports, tables, graphs, and charts as well as responding to verbal and written inquiries regarding programs. Responds to informational requests and provides procedural guidelines, criteria, and training necessary for the implementation and management of programs and projects.
Levels of Performance
Select the Level of Performance that best describes your claim.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N / A in the box below.
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education / training related to this work behavior, type N / A in the text box below.
WORK BEHAVIOR 5 - TECHNICAL ASSISTANCE
Communicates with organization program managers and staff on the development, review, administration, and evaluation of programs, policies, plans, and data processing applications. Responds to inquiries to identify relevant areas for research or study. Utilizes customer service skills when dealing with adversarial situations.
Levels of Performance
Select the Level of Performance that best describes your claim.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N / A in the box below.
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education / training related to this work behavior, type N / A in the text box below.
Required Question
Salary : $58,035 - $88,235
