IT Specialist

Title: IT Specialist

Department: IT

Reports to: Director of Technology US

Position Type: Exempt

Company Overview:

State of Play Hospitality is a rapidly growing international operator of technology-enabled, premium Eatertainment concepts. Since launching its first concept, Bounce, in London in 2012, State of Play has gone on to launch and operate several more industry-leading experiential concepts in the US and UK including Flight Club and Hijingo. Operating in multiple cities across the US and UK, all of its concepts offer an elevated food and beverage experience alongside highly immersive, tech-enhanced takes on long-established, much-loved activities. Learn more at StateOfPlay.com.

Position Purpose:

The IT Specialist is responsible for providing hands-on technical support for venue teams and our Support Office, ensuring all IT systems operate efficiently and securely. This role focuses on troubleshooting, maintaining hardware and software, and assisting with IT projects to minimize downtime and optimize system performance. By aiding in the maintenance of the IT infrastructure and staying ahead of technology trends, the IT Specialist will help to enhance the guest experience and improve operational productivity.

Our Mission Is
At State of Play, our mission is to create moments of joy and connection through the power of play.

Our Values Are:

• We Take the Initiative: Actions speak louder than words. Were resourceful, proactive and creative. There are no limits to what we can achieve if we reach out, speak up and make it happen.
• Were Thoughtful: We think about the bigger picture. We default to listening and encouraging different views to our own. By being deliberate and considerate, team members will enjoy working with us and we will make better decisions.
• We Strive for Excellence: We try to bring the best version of ourselves into work every day. Quality matters. Executing with precision and pace will help both other team members and the business succeed.
• We Celebrate the Wins: Lets enjoy the journey. Life is full of ups and downs so we make time to toast collective and individual successes. Nothing feels better than winning as a team.

Position Responsibilities:

• IT Support & Maintenance
  • Provide technical assistance for phones, networks, workstations, CCTV, TVs and music systems.
  • Troubleshoot and resolve IT issues for venue teams and the Support Office.
  • Support third-party hardware integrations (e.g., POS systems, payment providers, compliance tools).
  • Assist in maintaining cybersecurity best practices and IT security protocol.
  • Own the onboarding and offboarding process for all employee software services and company hardware
• Hardware & System Management
  • Monitor and maintain IT infrastructure, ensuring optimal performance.
  • Support IT asset management, tracking hardware and software across venues.
  • Performance periodic IT audits to ensure compliance with Company standards.
  • Coordinate with third-party vendors for hardware repairs and replacements.
• Proprietary Tech Systems Support
  • Ensure seamless operations of proprietary tech systems in US venues.
  • Assist in system installations, software updates, and troubleshooting.
  • Providing training and support to venue teams on using proprietary tech systems.
• IT Projects & Installations
  • Assist with new tech installations, upgrades, and system improvements.
  • Support the rollout of IT projects, ensuring smooth implementation.
  • Work with vendors to source appropriate hardware and software solutions.

Our Leadership Principles Are:

• Listen to the Customer both external customers and internal customers
• Own the Problem, doing your best to solve the problem and seek help from others. Ask yourself what can be done to avoid problems from reoccurring.
• Test and Learn, by elevating, educating, and developing through continued training and learning.
• Create Positive Energy, optimism and a can-do attitude are infectious and motivating. Avoid negativity, focus on solutions, and avoid blame.
• Show Urgency, get things done quickly and accurately.
• Be Consistent and Fair, by showing respect to your co-workers. Bring your best self to work.
• Be both independently minded and a team player, by communicating issues and viewpoints to assist in better productivity and teamwork.
• Be a Big Person, be quick to say thank you and appreciation to fellow co-workers and learn from mistakes.
• Be Respectful of the Companies Resources, respecting each others time and money to optimize success for the business and each other.
• Deliver Results, our business is to succeed and deliver positive results to better provide future growth and opportunities for development.

Requirements & Minimum Qualifications

• Degree in IT or related field
• 3 years of experience in IT, including previous exposure managing IT systems in a hospitality setting or similar industry
• Strong Project Management Skills
• Network and Server Management
• Cybersecurity Knowledge
• Excellent communication and problem-solving skills
• Customer focused approach to IT support
• Proficient in Windows OS, and Office 365 suite and familiar with Microsoft Server
• Ability to train non-technical users on a variety of internal services.
• Familiarity with IT operational tools and best practices (ITIL certification a plus).

The Company reserves the right in its absolute discretion to add to your duties or amend this job description at any time. In addition to the above duties, you will carry out such other duties as the Company reasonably directs from time to time.

Equal Opportunity Statement: State of Play Hospitality is proud to be an equal opportunity employer. It is our policy to provide equal employment opportunities to all qualified applicants and employees without regard to their actual or perceived race, color, religion, sex, sexual orientation, marital or civil union status, age, national origin, disability, pregnancy, childbirth or related medical condition, citizenship, veteran status, genetic information, gender, gender identity or expression, or any other basis prohibited by law.