SA - Runner

TITLE: Server Assistant - Food Runner
DEPARTMENT: Front of House
POSITION TYPE: Part Time/Full Time
REPORTING TO: FOH Manager
FLSA STATUS: Non-exempt

Company Overview:

The worlds first social darts experience, Flight Club was founded in London in 2015 to usher this once pub-like pastime into the 21st century. With a focus on craft cocktails and elevated eats, Flight Club fuses premium cuisine and curated cocktails with its signature, technology-driven social darts experience to create a truly unique entertainment environment. State of Play Hospitality brought the concept to the U.S. Flight Club continues to surprise and delight with its ability to bring friends together in a unique, upscale social environment. To date, over 7 million people have tried their hand, and over 550 million darts have been thrown.

Position Purpose:

Server assistants are responsible for assisting the team in delivering each guest a unique high-quality experience with passion and knowledge in an energetic atmosphere. The position is a dual role responsible for proper food delivery and cleanliness throughout the shift This role is constantly moving to assist team members and quickly resetting areas for new guests to start having fun. Our emphasis on product knowledge is essential to deliver an experience above the ordinary. Together our team members work to create an atmosphere of fun in a positive culture of teamwork and hard work We expect nothing short of greatness and know personality sets us apart to make you the ringleader of your show each shift.

Responsibilities:

• Report for all scheduled shifts punctually in proper attire to proper health and hygiene standards
• Run food throughout the shift, check all dishes to ensure quality and accuracy
• Follow service standards of food delivery and reset areas timely and efficiently
• Know all table numbers and gaming areas to accurately deliver food to guests
• Maintain gaming equipment condition including sanitation
• Ensure pre bussing is maintained including trash and bus tubs are emptied
• Complete opening, closing, and running duties as assigned each shift
• Learn and maintain knowledge of food to standard
• Build a rapport with guests, be active in assisting, and communicating requests
• Attend training sessions and team meetings as required per department
• Comply with the Companys rules and procedures along with any reasonable requests made from management during a shift
• Follow all health and safety guidelines maintaining to proper procedures and reporting to management any hazardous situation or incident

Our Leadership Principles Are:

• Listen to the Customer both external customers and internal customers
• Own the Problem, doing your best to solve the problem and seek help from others. Ask yourself what can be done to avoid problems from reoccurring.
• Test and Learn, by elevating, educating, and developing through continued training and learning.
• Create Positive Energy, optimism and a can-do attitude are infectious and motivating. Avoid negativity, focus on solutions, and avoid blame.
• Show Urgency, get things done quickly and accurately.
• Be Consistent and Fair, by showing respect to your co-workers. Bring your best self to work.
• Be both independently minded and a team player, by communicating issues and viewpoints to assist in better productivity and teamwork.
• Be a Big Person, be quick to say thank you and appreciation to fellow co-workers and learn from mistakes.
• Be Respectful of the Companies Resources, respecting each others time and money to optimize success for the business and each other.
• Deliver Results, our business is to succeed and deliver positive results to better provide future growth and opportunities for development.

Must be able to pass exams with a 90% or better in each of the following categories:

• Food
• All issued training testing throughout employment

Requirements & Minimum Qualifications

• Current food handlers and alcohol certification maintained through employment
• Minimum of 2 years experience preferably within a high-volume environment
• Available to work various shift times and days, including weekends and holidays
• Able to stand and/ or walk for long periods of time
• Ability to lift over 50 lbs. if necessary
• Authorized to legally work in the US

The Company reserves the right in its absolute discretion to add to your duties or amend this job description at any time. In addition to the above duties, you will carry out such other duties as the Company reasonably directs from time to time.

Equal Opportunity Statement: Flight Club is proud to be an equal opportunity employer. It is our policy to provide equal employment opportunities to all qualified applicants and employees without regard to their actual or perceived race, color, religion, sex, sexual orientation, marital or civil union status, age, national origin, disability, pregnancy, childbirth or related medical condition, citizenship, veteran status, genetic information, gender, gender identity or expression, or any other basis prohibited by law.