What are the responsibilities and job description for the CUSTOMER SERVICE SPECIALIST II position at State of Rhode Island?
JOB
GENERAL STATEMENT OF DUTIES: To assist in answering requests and providing information and advice on a wide variety of services, programs, and benefits available to the elderly; to assist the elderly in accessing available services, programs, and benefits, to determine eligibility for assistance; to advocate for the rights of the elderly; and to do related work as required.SUPERVISION RECEIVED: Works under the supervision of a superior in accordance with established policies, procedures and methods; work is reviewed usually upon completion for conformance with such policies, procedures and methods. SUPERVISION EXERCISED: Usually none.
EXAMPLE OF DUTIES
To answer phone, written, and in-person requests for information and advice from older persons, their representatives, agencies and others; to follow up as needed.To perform eligibility determinations for persons applying for or receiving assistance benefits.To keep abreast of all services available to the elderly.To assist in the development and maintenance of a resource file.To coordinate with field staff within the aging network and arrange for services required by older persons.To serve as an advocate for clients with various service provider agencies.To assist with the completion of application forms.To conduct interviews in the office and in the field.To assist in the dissemination of printed and other materials.To assist in the preparation of monthly, quarterly, and annual informational and statistical reports.To investigate and document complaints.To conduct activities, as assigned, throughout the state such as at information fairs, public meetings, and the processing of identification cards and eligibility screenings.To assist with clerical activities and receptionist/telephone operator activities as needed.To do related work as required.
SUPPLEMENTAL INFORMATION
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
GENERAL STATEMENT OF DUTIES: To assist in answering requests and providing information and advice on a wide variety of services, programs, and benefits available to the elderly; to assist the elderly in accessing available services, programs, and benefits, to determine eligibility for assistance; to advocate for the rights of the elderly; and to do related work as required.SUPERVISION RECEIVED: Works under the supervision of a superior in accordance with established policies, procedures and methods; work is reviewed usually upon completion for conformance with such policies, procedures and methods. SUPERVISION EXERCISED: Usually none.
EXAMPLE OF DUTIES
To answer phone, written, and in-person requests for information and advice from older persons, their representatives, agencies and others; to follow up as needed.To perform eligibility determinations for persons applying for or receiving assistance benefits.To keep abreast of all services available to the elderly.To assist in the development and maintenance of a resource file.To coordinate with field staff within the aging network and arrange for services required by older persons.To serve as an advocate for clients with various service provider agencies.To assist with the completion of application forms.To conduct interviews in the office and in the field.To assist in the dissemination of printed and other materials.To assist in the preparation of monthly, quarterly, and annual informational and statistical reports.To investigate and document complaints.To conduct activities, as assigned, throughout the state such as at information fairs, public meetings, and the processing of identification cards and eligibility screenings.To assist with clerical activities and receptionist/telephone operator activities as needed.To do related work as required.
SUPPLEMENTAL INFORMATION
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
