Desktop Support Technician - Junior Level

Position: Desktop Support Technician - Junior

Location: Cranston, RI - 02920

Duration: 12 Months plus

Job Description:

Junior Desktop Support Specialist. A good understanding of Windows Desktop Administration, Active Directory concepts, Domain administration and Desktop / Laptop client computing are required. Win 11 and Microsoft Office 365, Bitlocker, McAfee AD, InTune, SCCM, CMDB, ServiceNow are highly recommended. Experience in large scale asset deployments would be beneficial. The ability to strongly function as a member of an established Tech Team, work across a broad range of technologies and liaises across multiple technical areas of the business to support incidents, problems and requests. Responsible for answering IT requests via ServiceNow, phone, email, or in person and explaining solutions in technical and non-technical terms to end users.

SCOPE:

• Vendor must meet with Technical Support Manager to ensure Junior Desktop Support Specialist’s success.
• Junior Desktop Support Specialist’s must adhere to ETSS Security and State of RI policies. Such ETSS IT policies may be located at www.etss.ri.gov
• Junior Desktop Support Specialist’s will be subjected to periodical review by Technical Support Manager.
• Junior Desktop Support Specialist’s will be expected to pass all of the Security Policies.
• Release of the BCI Vendor Certification, Non-Disclosure, Confidentiality and Invention Agreement and HIPAA Business Associate Agreement (if applicable).

Job Type: Contract

Pay: $20.00 - $25.00 per hour

Schedule:

• Monday to Friday

Work Location: In person

Salary : $20 - $25