What are the responsibilities and job description for the Administrative Coordinator I / 61014518 position at State of South Carolina?
Job Duties:
- The Administrative Coordinator I is responsible for the administrative functioning of the clerical area of Spartanburg County DSS office to include supervising the clerical staff responsible for answering the telephones, greeting and serving customers and performing duties related to the Economic Services programs.
- Supervises administrative support staff in the Intake, Referral and Reception areas and Mailroom; supervises staff person responsible for keying mileage and assuring state vehicles are properly maintained; completes performance evaluations of staff and addresses performance and conduct issues through agency's Progressive Discipline process.
- Ensures that staff maintains a professional and courteous manner while serving clients, general public and other staff members.
- Ensures all applications are thoroughly researched and staff use agency systems for processing online and paper applications; ensures mail is processed timely; FA mailboxes are checked several times daily and mail is routed appropriately.
- Assigns work, advises staff and upper management when changes in procedure are necessary to ensure that quality is provided to customers. Addresses complaints of walk-in customers and those via phone.
- Organizes and implements policies and procedures within the work area; works with county Advocate to address concerns/complaints.
- Reviews work of subordinates for accuracy through spot checks, direct observation of employees' work and through customer complaints.
- Provides and/or assures that new staff is trained in policies and procedures; cross train employees.
- Schedules coverage of front desk receptionist area, schedules lunch hours and leave to assure adequate coverage of area.
- Performs job delivery and/or performance with positive or appropriate customer service delivery to clients, the public and co-workers as integral requirement.
- Perform emergency disaster management services to include but not limited to Red Cross sheltering and performs other related duties as required.
A High School Diploma and six (6) years of experience in business management, public administration or administrative services.
An Associate Degree and four (4) years of experience in business management, public administration or administrative services.
A Bachelor's Degree and two (2) years of experience in business management, public administration or administrative services.
This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.
Must have valid driver's license; be able to lift at least 35 pounds. Must have good insight and initiative in responding to changing conditions.
If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.
- Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
- 15 days annual (vacation) leave per year
- 15 days sick leave per year
- 13 paid holidays
- Paid Parental Leave
- State Retirement Plan and Deferred Compensation Programs
DIVISION: Economic Services / Spartanburg County
Salary : $42,610 - $55,559
