What are the responsibilities and job description for the Administrative Specialist II / Driver Services Specialist III - 175697 position at State of South Carolina?
Do you enjoy data analysis and research? Are you self-motivated and driven? If so, the Department of Motor Vehicles may have a position for you as a Driver Services Specialist. The team at the DMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future!
This position is located in the Driver Services Unit, at SCDMV Headquarters in Blythewood, SC.
Responsibilities of the Driver Services Specialist III
- Responsible for assisting State-to-State (S2S) Helpdesk with the maintenance of SC credential pointers by manually performing multiple and various SPEXS transactions such as change state of record, add/delete driver, update, and others.
- Responsible for assisting with duplicate pointer resolution efforts of the S2S helpdesk. Research and analyze appropriate customer data to determine if a possible duplicate is a true match and utilize appropriate SPEXS transactions to resolve possible or actual duplicate pointers.
- Responsible for assisting customers of the S2S Helpdesk, including internal and external customers such as staff from other SCDMV offices and DMV's in other states, utilizing a web-based portal, email, and phone. Maintain a record of all requests processed.
- Process error reports for S2S Helpdesk. Maintain log of errors processed. Assist with reviewing and maintaining customer records to ensure accuracy of data as needed.
- Process driver history received during change state of record according to current and future SPEXS and departmental procedures.
- Performs other duties as requested by supervisor and managers. Assists others as needed.
Minimum Requirements
- A high school diploma. Related clerical experience may be substituted for a high school diploma.
Agency Requirements
- Must complete a nationwide criminal background check to include finger printing.
Additional Requirements
- Ability to deal effectively with the public in disseminating and obtaining information.
- Ability to communicate effectively orally and in writing; grammatical rules clerical formats and/or journalistic principles.
- Knowledge of behavioral characteristics of the physically or mentally challenged.
- Ability to exercise judgement and discretion in interpreting and applying department policies and procedures.
- Ability to coordinate and work well with others.
- Ability to plan, implement, and evaluate effectiveness of administrative/clerical procedures.
- Must be able to type and be proficient with PC. Must have knowledge of motor vehicles laws and regulations.
- Works under general supervision.
- Routine and non-routine correspondence is completed by employee independently.
- Complex and questionable duties are at the discretion of the supervisor.
- Ability to speak and hear with clarity, to bend and lift, and must have good eye and hand coordination.
- Work is performed in a climate controlled office setting with light background noise.
- A high school diploma plus two (2) years related job experience, or an associate's degree in Secretarial Science or other related field may be substituted for experience.
At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.
The South Carolina Department of Motor Vehicles offers an exceptional benefits package for full time employees (FTE) employees.
- Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
- 15 days annual (vacation) leave per year
- 15 days sick leave per year
- 13 paid holidays
- State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
- An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household
Additional Comments
The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.
Salary : $34,056 - $36,681
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