Consumer Services Specialist I - State Office

Salary : $46,655.00 - $86,321.00 Annually

Location : Lexington County, SC

Job Type : FTE - Full-Time

Job Number : 172782

Agency : Vocational Rehabilitation Department

Opening Date : 01 / 30 / 2025

Closing Date : 2 / 9 / 2025 5 : 00 PM Eastern

Class Code : : GA66

Position Number : : 172782

Normal Work Schedule : : Monday - Friday (8 : 30 - 5 : 00)

Pay Band : Band 6

Hiring Range - Min. : $54,941.00

Hiring Range - Max. : $66,488.00

Opening Date : 01 / 30 / 2025

EEO Statement : Equal Opportunity Employer

Agency Specific Application Procedures : : Applicants must submit the on-line application before 5 PM on the closing date. Resumes / cover letters are welcome but please include all current and previous work history and education on the State Application as the resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. Special accommodations needed for interviewing must be requested in advance by calling Human Resources (803-896-6500).

Veteran Preference Statement : South Carolina is making our Veterans a priority for employment in state agencies and institutions.

Job Responsibilities

Join South Carolina state government where you can have a meaningful career, incomparable benefits, and a positive work-life balance! In this position you will be responsible for the following :

• Manage and coordinate requests for policy exceptions and guidance from local field offices as assigned.
• Serve as liaison with Legal, Safety, and Risk Management regarding cases that are sensitive in nature. Direct service on select consumers.
• Develop and implement field training to address WIOA, 911 and process simplification changes. Schedule and conduct quarterly ACSM meetings / webinars. Update all Consumer Services related information on the agency Intranet. Serve as liaison at the state level to DDSN and assist Area Supervisors in developing relationships with local providers.
• Assist Consumer Services staff with responding to difficult cases. Conduct case management services to blocked cases or job retention (JRS) cases. Serve as back up for revolving fund approvals and procurement requests.
• Serve as the point of contact to IT for CMS updates / project simplification and changes required by new regulations and RSA 911 changes.
• Assist in the ongoing collaboration between Quality Assurance, Consumer Services, and the Policy and Internal Control units to ensure that individual, area, and statewide compliance occurs as outlined by agency and federal regulations.
• Serve as a trainer in rotation with other staff providing Consumer Services Training to new staff.
• Assist in projects and tasks as assigned by the Director of Consumer Services.

Minimum and Additional Requirements

If invited to interview, please obtain your Official 10 year driving record from the Department of Motor Vehicles to bring with you. Official transcripts will be required to verify college degree.

Additional Comments

The South Carolina Vocational Rehabilitation Department is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

The South Carolina Vocational Rehabilitation Department offers an exceptional benefits package for FTE positions that includes :

South Carolina is making our veterans a priority for employment in state agencies and institutions. Click here for eligibility requirements

Benefits for State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note : The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

Do you have a Master's degree in Rehabilitation Counseling, Psychology, Education or a Bachelor's degree in a related field?

Do you have at least 2 years of experience working with supported employment?

Are you a current employee or have ever been employed by the state of South Carolina?

If 'yes" please provide details concerning your employment with the state of South Carolina. (Agency Name and Dates of Employment)

If offered employment with SCVRD, would you plan to continue additional employment elsewhere?

If 'yes', please provide details concerning the employment.

Do you have a family member who is a current employee of SCVRD or do you reside in the same household with a current SCVRD employee?

If you do have a family member who is a current employee of SCVRD or you reside in same household with a current SCVRD employee, please provide the name(s) of the employee(s).

Pre-Employment request for Veteran Classification : South Carolina Vocational Rehabilitation Department (SCVRD) is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires SCVRD to take affirmative action to employ and advance in employment : (1) disabled veterans; (2) recently separated veterans; (3) active duty wartime or campaign badge veterans; and (4) Armed Forces service medal veterans. These classifications are defined as follows : A "disabled veteran" is one of the following : a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Protected veterans may have additional rights under USERRA - the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitle

Voluntary Self-Identification of Disability : Why are you being asked to complete this form?Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identity as having a disability earlier.How do I know if I have a disability?You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.Disabilities include, but are not limited to :

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Salary : $46,655 - $86,321