What are the responsibilities and job description for the IT Customer Support Specialist II - 172592 position at State of South Carolina?
JOB
Do you have experience in customer service? Do you enjoy working with the public? Are you detail- oriented? If so, the Department of Motor Vehicles may have a position for you as an IT Customer Support Specialist. The team at DMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future!This position is in the IT Help Desk Unit of the Information Technology (IT) Department of Headquarters, Blythewood, South Carolina.Responsibilities of the IT Customer Support Specialist II• Provide first/second tier support as a member of the DMV Help Desk by troubleshooting, reporting and resolving system and network problems on the DMV NT network. This level of support will require direct support of end-user's workstations and other system equipment and software in DMV Field Offices and here at Headquarters. This position will also perform administration and management of the NT network operating system.• As a member of the Help Desk staff, the successful candidate will be responsible for problem reporting and tracking using the Service Manager System. Individual will produce reports and trouble analysis for the DMV Help Desk supervisor and the DMV Operation manager.• Assist DMV end-users, headquarters personnel, Highway Patrol and county users with Phoenix transactions. • As a member of the information security incident response team (ISIRT), utilizes available network and software tools, DMV policies, processes and procedures to detect, identify, troubleshoot, isolate, and correct data/equipment/network related security issues. Assists other ISIRT team members and responds to emails. ISIRT team members will ensure the CIO and ISO are informed of all actions performed or needed. Documents incident on the tracking log.• Other duties as required.
EXAMPLE OF DUTIES
Minimum Requirements• A high school diploma and relevant experience. • An associate degree or a bachelor's degree in a related field may be substituted for the required work experience. Additional Requirements• Ability to interpret and apply rules and regulations. Effective oral and written communication skills. Knowledge and use of multi-line telephone answering equipment. Positive attitude and high comfort level in a team-oriented, working environment. Strong problem-solving skills. Knowledge of Network Services and Data Communications. Knowledge of computer system analysis, design, testing, debugging and maintenance techniques. Vehicle and driver license knowledge is preferred.• Works under general guidance of manager and supervisor. Employee has general discretion to use own good judgment in accordance with industry Best Practices documents and procedures. Employee will be in close communication with the direct supervisor.• Position requires a valid South Carolina driver license. Help Desk staff may be required to work extended hours and shift rotation. The job requires sitting for prolonged periods and extended time spent at a computer terminal.
SUPPLEMENTAL INFORMATION
What’s in it for you?At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.The South Carolina Department of Motor Vehicles offers an exceptional benefits package for full time employees (FTE) employees.• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)• 15 days annual (vacation) leave per year• 15 days sick leave per year• 13 paid holidays• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees) • An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their householdSo what are you waiting for? We're excited to hear from everyone with the skills, experience, and passion to do a great job.Additional CommentsThe Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.
Do you have experience in customer service? Do you enjoy working with the public? Are you detail- oriented? If so, the Department of Motor Vehicles may have a position for you as an IT Customer Support Specialist. The team at DMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future!This position is in the IT Help Desk Unit of the Information Technology (IT) Department of Headquarters, Blythewood, South Carolina.Responsibilities of the IT Customer Support Specialist II• Provide first/second tier support as a member of the DMV Help Desk by troubleshooting, reporting and resolving system and network problems on the DMV NT network. This level of support will require direct support of end-user's workstations and other system equipment and software in DMV Field Offices and here at Headquarters. This position will also perform administration and management of the NT network operating system.• As a member of the Help Desk staff, the successful candidate will be responsible for problem reporting and tracking using the Service Manager System. Individual will produce reports and trouble analysis for the DMV Help Desk supervisor and the DMV Operation manager.• Assist DMV end-users, headquarters personnel, Highway Patrol and county users with Phoenix transactions. • As a member of the information security incident response team (ISIRT), utilizes available network and software tools, DMV policies, processes and procedures to detect, identify, troubleshoot, isolate, and correct data/equipment/network related security issues. Assists other ISIRT team members and responds to emails. ISIRT team members will ensure the CIO and ISO are informed of all actions performed or needed. Documents incident on the tracking log.• Other duties as required.
EXAMPLE OF DUTIES
Minimum Requirements• A high school diploma and relevant experience. • An associate degree or a bachelor's degree in a related field may be substituted for the required work experience. Additional Requirements• Ability to interpret and apply rules and regulations. Effective oral and written communication skills. Knowledge and use of multi-line telephone answering equipment. Positive attitude and high comfort level in a team-oriented, working environment. Strong problem-solving skills. Knowledge of Network Services and Data Communications. Knowledge of computer system analysis, design, testing, debugging and maintenance techniques. Vehicle and driver license knowledge is preferred.• Works under general guidance of manager and supervisor. Employee has general discretion to use own good judgment in accordance with industry Best Practices documents and procedures. Employee will be in close communication with the direct supervisor.• Position requires a valid South Carolina driver license. Help Desk staff may be required to work extended hours and shift rotation. The job requires sitting for prolonged periods and extended time spent at a computer terminal.
SUPPLEMENTAL INFORMATION
What’s in it for you?At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.The South Carolina Department of Motor Vehicles offers an exceptional benefits package for full time employees (FTE) employees.• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)• 15 days annual (vacation) leave per year• 15 days sick leave per year• 13 paid holidays• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees) • An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their householdSo what are you waiting for? We're excited to hear from everyone with the skills, experience, and passion to do a great job.Additional CommentsThe Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.
