IT Customer Support Specialist

Are you an experienced professional looking for new opportunities to further your career?  The South Carolina Office of Resilience is seeking a hardworking and dependable candidate just like you to apply!  This position will offer great benefits with the state, including 15 days of annual and sick leave per year or more depending on applicable state service.

Under limited supervision, employee shall carry out required job functions using independent judgment based on existing knowledge and that gained through research and analysis. The incumbent will resolve technical issues relating to computer hardware or software devices. Speaks with customers to diagnose technical issues, pulls reports with listed or escalated issues, or completes computer generated or assigned tasks. Specific job functions include but are not limited to:

• Prepares user documentation, including user manuals. Assists programmers, end users, IT personnel, and stakeholders to ensure that programs meet user's needs and are understood by users.
• Assists IT Manager in troubleshooting and re-mediating IT equipment and software related issues for end users. Assists IT Manager in keeping all agency computers, phones, programs, systems of record, and network devices running to minimize IT-related downtime for employees.
• Assists IT Manager with the management of all agency computer, phones, network devices and additional IT-related items. Assists in tracking equipment inventory of all computers, phones, network equipment and IT-related items. Assists IT Manager in developing minimum specifications for computers with specific job requirements. Assists in managing agency email and software accounts to ensure program funds are not being allocated to unused software or accounts.
• Maintains and expands personal IT knowledge and skills. Constantly seeks training and professional development opportunities in the areas of information and computing technology and programs, cybersecurity technologies, data security and information privacy. As required, attend meetings and training sessions in place of the agency IT Manager.
• Reviews monthly reports provided by the Division of Technology Operations for device consistency and mobile device management to ensure agency compliance for all assigned devices. Re-mediates any identified issues with employee devices.
• Performs additional duties as assigned but not limited to; assisting in the management and maintenance of the agency headquarters, event planning, setup and execution, disaster case management training, disaster recovery operations, driving, and emergency response.

A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems. An associate degree or a bachelor's degree in a related field may be substituted for the required work experience.

ADDITIONAL REQUIREMENTS:

• Moderately complex knowledge of capabilities and intricacies of systems and applications.
• Ability to understand and carry out moderately complex to complex technical and non-technical instructions and requests. Ability to analyze and convert moderately complex to complex technical instructions to materials that can be understood by non-technical Personnel.
• Ability to use problem management database and help desk systems.

Applicants indicating college credit or degree(s) on the application will be required to bring a copy of college transcript to the interview.  A copy of the transcript may also be uploaded as an attachment to the application, if required by the hiring department or if desired by the applicant.  Please note that some areas of the Agency may require an official, certified copy of the transcript prior to hiring or within a specific timeframe required by that area, after hiring.  Failure to produce an official, certified transcript may result in not being hired or termination.

The Office of Resilience is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

Salary : $42,000 - $49,000