What are the responsibilities and job description for the IT Tech II (#010084) Network & Telecommunications, Columbia (RICHLAND) position at State of South Carolina?
Under general supervision, provides pc, printer, and network support throughout the agency.
Duties include routine configuration, administration, maintenance, and support for file, print, email, internet/intranet, and terminal servers as well as both local and wide area network hardware/software.
Develops and provides support for all agency PC applications running in standalone and networked configurations.
Serves as a member of the network group team, providing tier 1 and tier 2 support to end users and assist other tier 1 and tier 2 technicians as needed.
Utilizes remote support tools and facilitates the coordination and escalation of support tickets to other teams are necessary.
Troubleshoots issues with agency and third-party software and hardware, to include windows desktops and laptops, tablets, cell phones and printers.
Performs software and OS upgrades.
Monitors tickets queues and provides solutions to service requests and incidents, providing the best end user customer service while adhering to all state, agency and office standards, policies, and procedures.
Communicates with customers to ensure resolution is to SLA and customers' satisfaction.
Works closely with the service desk and end user support teams to identify necessary and needed support documentation.
Creates new documentation and ensures existing documentation and knowledgebase are current, accurate and usable for Implemented technologies.
(803) 896-1649
Employment@doc.sc.gov
A high school diploma and experience in information technology, electronic technology systems, or other related areas. An associate degree or bachelor's degree in a related field may be substituted for the required experience.
- Three (3) years’ experience in office automation systems, data communications system design, installation, operation, repair, sale or marketing, or processing of information in a data processing environment;
- A high school and five (5) years, experience in office automation systems, data communications systems design, installation, operation, repair, sales, or marketing or processing of information in a data processing environment.
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.
Salary : $53,000 - $63,000
