What are the responsibilities and job description for the On-site Customer Service Representative position at State of South Carolina?
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1. Assist customers in the completion of applications for certified copies of vital events. Following established policies, screens applications for necessary information and entitlement to documents; issues certified copies of vital records; advises when discrepancies are apparent on original documents or when no record is found.2. Enters data from application into electronic vital records system. Follows established policies regarding security paper and collection and receipting of fees. Reconciles any discrepancies to ensure strict accountability for audit purposes.
3. Following established policies initiate amendments by affidavits of correction, paternity acknowledgments, legitimations, and court orders; initiates the establishment of delayed certificates.
4. Assists in a variety of assigned clerical and office maintenance duties including but not limited to filing, organizing, occasional cleaning, etc.
5. Other duties as assigned.
State Minimum Requirements: A high school diploma and relevant program experience. A bachelor's degree may be substituted for the required program experience.
Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.
Agency Additional Requirements: High school diploma with 3 years of face to face customer service experience, two years of cashiering, banking or accounting experience. Ability to type at a corrected rate of 40 wpm. Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.
Bilingual in Spanish and English. Bachelor's or Associate's degree from an accredited college or university, 6 years responsible clerical work. Previous experience handling confidential records.
DRIVING RECORD: If this position requires the applicant to possess a valid driver’s license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.
SC DPH is an equal employment opportunity/affirmative action employing agency. We are committed to a diverse workforce. SC DPH does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.
Salary : $32,686 - $60,471
