On-Site Customer Service Representative

Overview
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients over the phone.

**6 Month Contract**

Duties
Monday to Friday 8:30 AM - 5 PM Shift

Core Responsibilities:

Receive Inbound calls assist Agency and Insurers with their queries related to the policy.

No Sales

Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines.

Educates and promotes Self Service options.

Must be able to work in a fast-paced, structured, dynamic and high-transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.

Capable of achieving call center performance metrics and targets.

Able to work nights and weekends, variable schedule(s) and overtime as necessary.

Works independently and seeks Supervisor support when necessary.

Requirements
High School Diploma or GED equivalent

1-2 years in a customer support role, preferably in a call center or customer service environment required

Excellent organizational, written and verbal communication skills
Proficiency in Microsoft Office applications
Excellent communication skills, both verbal and written
Ability to multitask and prioritize tasks effectively

Job Type: Contract

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Shift:

• Day shift
• Morning shift

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)

Ability to Commute:

• Columbia, SC 29223 (Required)

Ability to Relocate:

• Columbia, SC 29223: Relocate before starting work (Required)

Work Location: In person

Salary : $18