S412 - IT Customer Support Specialist III - Sptbg

With our Agency's mission to support the recovery of people with mental illnesses, we provide a complete array of medical and support services for children, adults, and families throughout South Carolina. 

 

This position is located at the Department of Mental Health, Spartanburg Office, 250 Dewey Avenue, Spartanburg, SC 29303

Under limited supervision, provide technical assistance, consultation, and training on DMH approved hardware and software to various levels of staff throughout the Spartanburg Area Mental Health Center as well as the Union and Cherokee offices.

Responsibilities of the IT Customer Support Specialist III include but are not limited to:

• Perform Desktop Support for areas within the Spartanburg Area Mental Health Center and its satellite offices in Union & Cherokee County.
• Participates in system configuration and equipment installation.
• Assists in the administration of various communication systems and equipment.
• Maintain documentation for system changes and end user training.
• Performs other duties as assigned. 

State Minimum Requirements:  A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing of information in a data processing environment or related systems.  An associate degree or a bachelor's degree in a related field may be substituted for the required work experience.

Agency Minimum Requirements: A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing of information in a data processing environment or related systems.  An associate degree or a bachelor's degree in a related field may be substituted for the required work experience.

Note: If any Agency Requirements are listed above, applicants must also meet those requirements to be considered for the position.

Experience with resolving technical issues relating to computer hardware or software devices.

 

Bilingual abilities in English and Spanish (or another language) are a plus.

The South Carolina Department of Mental Health is an Equal Employment Opportunity Agency. We provide affirmative action and equal opportunity in employment for all qualified persons regardless of race, color, sex – including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability. 

 

South Carolina is making our Veterans a priority for employment in state agencies and institutions.

 

Supplemental questions are considered part of your official application.  Any representation will result in your disqualification from employment.  Please complete the state application to include all current and previous work history and education.  Please account for any and all gaps of employment in your application. A resume will not be accepted in lieu of application completion not reviewed to determine if an applicant has met the qualifications got the position.

 

The South Carolina Department of Mental Health offers an exceptional benefits package for FTE positions that includes:

*Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children

*15 days Annual (Vacation) leave per year

*15 days Sick Leave per year

*13 Paid Holidays

*State Retirement Plan and optional Deferred Compensation Programs

Salary : $38,985 - $72,134