Student and Campus Information Program Assistant (Temporary)

Salary : $18.00 Hourly

Location : Richland County, SC

Job Type : Temporary - Full-Time

Job Number : 171142

Agency : Midlands Technical College

Opening Date : 12 / 18 / 2024

Closing Date : 1 / 10 / 2025 11 : 59 PM Eastern

Class Code : : UZ01

Position Number : : 171142

Normal Work Schedule : : Other

Normal Work Schedule (Other) : : Monday-Thursday - 10 : 00 am - 7 : 00 pm; Friday - 8 : 00 am - 1 : 30 pm

Pay Band : Unclassified

Hiring Range - Min. : $18.00

Hiring Range - Max. : $18.00

Opening Date : 11 / 18 / 2024

EEO Statement : Equal Opportunity Employer

Agency Specific Application Procedures : : Qualified applicants must visit the SC State Jobs website at www.careers.sc.gov to complete and submit an on-line application. Resumes will not be accepted in lieu of applications. Transcripts must be submitted with the employment application when a degree is required. Copies of transcripts are accepted for screening; official transcripts are required if selected.

Veteran Preference Statement : South Carolina is making our Veterans a priority for employment in state agencies and institutions.

Job Responsibilities

The Information Center Specialist serves as a key point of contact for prospective and current students, faculty, staff, and visitors seeking assistance with a wide range of college- related inquires. This role is critical in providing clear, accurate, and professional guidance on topics such as enrollment processes, assessment testing, course requirements, advisement, registrations, and both credit and non-credit college services. The position requires and individual with exceptional customer service skills, strong communication abilities, and the ability to resolve issues efficiently while adhering to college policies and procedures.

Key Responsibilities : Customer Service & Support : Serve as the primary contact for all individuals reaching out to the Information Center via phone, email, in-person visits, and live chat. Provide accurate, clear, and timely information regarding enrollment, academic advising, course registration, assessment testing, and other student services. Demonstrate exceptional customer service by actively listening to and addressing inquiries, and resolving concerns in a professional and empathetic manner.

Assist prospective and current students with navigating college services, answering questions, and providing guidance on next steps in their academic journey.

Midlands Technical College is dedicated to providing excellent service to its students, employees, and the community.

This position is located on the Midlands Technical College Airport Campus

Minimum and Additional Requirements

A bachelor's degree and one (1) year of relevant customer service experience or experience in high education; or an associate's degree and three (3) years of relevant customer service experience or experience in higher education; or a high school diploma and five (5) years of relevant customer service experience or experience in high education.

Preferred Qualifications

• Proficient in Microsoft Office applications

Strong organizational and time management skills

Ability to absorb and apply a large volume of procedural information

Capability to manage multiple tasks and projects simultaneously

Effective oral and written communication skills

Ability to work independently with minimal supervision

Attention to detail and accuracy

Capacity to work effectively in a diverse, multi-ethnic, and multicultural environment, engaging with students, faculty, and staff.

Additional Comments

DIVERSITY STATEMENT : Midlands Technical College (MTC) believes diversity, equity, and inclusion are key pillars in achieving success in the classroom, workplace, and beyond. The college is committed to attracting and retaining a diverse group of faculty and staff as well as fostering a climate where all individuals and groups feel welcomed, valued, and heard. Through this commitment, MTC is maintaining a working and learning environment that fosters empathy, critical thinking, and cultural understanding.

EEO STATEMENT : It shall be the policy of Midlands Technical College to make employment decisions (recruitment, hiring, promotion, compensation, training, benefits, and all other terms and conditions of employment) without discrimination on the basis of race, sex, sexual orientation, national origin, ethnic group, color, age, religion, disability, genetic information, gender, gender identity, military service, pregnancy, childbirth, or related medical conditions including but not limited to lactation, or any other category protected by applicable law.

In accordance with South Carolina state law, Midlands Technical College is also committed to making qualified veterans a priority for employment.

Benefits for State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note : The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

What is your highest level of education?

How many years of relevant customer service experience or experience in high education do you have?

Required documents : CV / resume and cover letter. I understand that if I did not attach my resume and cover letter to my application, my application is considered incomplete.

If selected for this position, will you be able to provide your official transcript(s) within 20 days of your hire date?

Have you ever been employed by the State of South Carolina? If yes, when and what agencies?

Have you been employed at Midlands Technical College? If yes, when?

Please provide the names of any relatives that are employed by Midlands Technical College.

How did you hear about this position?

Supplemental Questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted or reviewed to determine if an applicant has met the qualifications for the position. I have read and acknowledge the above statement.

Required Question

Salary : $18