Systems Coordinator (Program Coordinator II) - 60007476

Under the direction of the System Improvement Director, and pursuant to the agency's policies and procedures, the System Coordinator will advocate for children with complex needs and ensure that they receive appropriate services. The System Coordinator will assess and manage complex cases and attend IAS's submitted by the Department of Disabilities and Special Needs, Department of Public Health, Department of Public Health, Department of Juvenile Justice, Department of Mental Health, Department of Social Services, John de la Howe, School for the Deaf and Blind, and Wil Lou Gray Opportunity School. The primary goal is to ensure that children under the care of these state agencies receive timely, safe, and effective services and to safeguard the health, safety, and well-being of all children receiving services.

The System Coordinator will work under the direct supervision of the System Improvement Director. They will be guided by the agency's policies and procedures, as well as state and federal laws, particularly regarding confidentiality and the handling of critical incident notifications (CINs). While the System Coordinator will have access to supervision and guidance, they are expected to work independently in managing complex cases, advocating for youth, and participating in meetings with other agencies, including the Department of Disabilities and Special Needs, Department of Health and Environmental Control, Department of Public Health, Department of Juvenile Justice, Department of Mental Health, Department of Social Services, John de la Howe, School of the Deaf and Blind, and Wil Lou Gray Opportunity School, to discuss the needs of youth. This position requires high level of sensitivity, confidentiality, and in-depth analysis. 

The System Coordinator will be designated as the Point of Contact for Interagency Staffing's; be responsible for receiving Interagency Staffing Notifications; and communicating with the SID regarding whether to refer the IAS to an Investigator or assume lead to attend the IAS. They must strictly adhere to state and federal laws regarding confidentiality. The Coordinator must have extensive knowledge and experience working with youth who have complex needs and must be trauma informed. The Coordinator will frequently communicate with youth and government office and agency staff and must possess the knowledge, skills and ability to conduct case reviews, participate in staffing's, identify relevant issues, manage time and tasks, document pertinent information in the Agency's database, maintain records, and effectively communicate in a professional and courteous manner. The Coordinator will be responsible for avoiding a conflict of interest and exhibiting excellent customer service.

• Work with the System Improvement Director to develop a tool/process for determining when CINs or IU complaints should be elevated to the System Coordinator and then implementing that process (including notifying internal staff and external staff of the person’s role and creating a dedicated IAS email). The System Coordinator will strengthen the quality and consistency of services provided to children with complex needs.
• Review, track, monitor, investigate, problem-solve, and advocate for multi-agency coordination and cooperation among state agencies to ensure children receive adequate services submitted to DCA from Department of Disabilities and Special Needs, Department of Public Health, Department of Health and Human Services, Department of Juvenile Justice, Department of Mental Health, Department of Social Services, John de la Howe, School of the Deaf and Blind, and Wil Lou Gray Opportunity School.
• Effectively communicate and interact with state agencies, children served, DCA staff, and external staff to fulfill the mission of DCA and to represent DCA in a professional manner.
• Strictly adhere to agency policy and state and federal law regarding confidentiality.
• Performs other related duties as required or directed.

• Bachelor's Degree and professional experience with child welfare and/or investigations. 

Additional Requirements:

• Position may require overnight travel.
• Position may require employee to work evenings and weekends.
• Position requires routine driver duties.
• Position requires frequent stooping and/or bending.
• Position requires up-to-date certification.
• Position requires non-essential declaration.
• Position may be required to report to work during emergency situations.
• This job will require travel throughout the state. 
• The applicant must possess a valid South Carolina driver’s license and reliable vehicle and must be able to drive independently throughout the state.

• Professional/Post Graduate Degree. Demonstrated knowledge of law and policy regarding child-serving agencies' procedures and experience with conducting investigations.

The SC Department of Children's Advocacy is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application.  Any misrepresentation will result in your disqualification from employment.  Please complete the state application to include all current and previous work history and education.  A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The SC Department of Children's Advocacy offers an exceptional benefits package for full time (FTE) employees: 

1. Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
2. 15 days annual (vacation) leave per year
3. 15 days sick leave per year
4. 13 paid holidays
5. Paid Parental Leave
6. S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
7. Retirement benefit choices* 
   1. State Retirement Plan (SCRS)
   2. State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay. 

Salary : $46,655 - $86,321