What are the responsibilities and job description for the Helpdesk Analyst III position at State of Vermont?
Candidates shall submit a complete and up-to-date Judicial Branch Application and a resume
found at: https://vermontjudiciary.exacthire.com/job/165260
The Vermont Judiciary is recruiting a limited-Service Helpdesk Analyst III which investigates and resolves software and hardware problems of computer users. Duties involve the resolution of user problems ranging from logon problems to peripheral equipment such as printers. Assistance may be over the telephone or on site. Distinguishes itself from junior positions in the job family by the degree of independence allowed. It is a fast-paced and challenging environment that requires teamwork, flexibility, and strong communication skills
- Exceptional technology skills, the ability to keep accurate records, and to provide accurate information
- High level of professionalism and customer service experience
- Experience in customer-facing roles with a focus on positive and professional attitude
Starting salary is $26.57 per hour. This position will be eligible for longevity increases in accordance with the State step pay plan and annual cost of living increases as enacted by the Vermont State Legislature.
Benefits
* 12 days of vacation and sick leave are earned per year.
* 13 holidays are paid per year.
* Group life and medical insurance are available.
* Dental coverage is effective after six months.
* Membership in the Vermont State Employees Retirement System
* Long-term retirement investment plan available (457 Plans)
- High school diploma or GED
- Three years' experience in customer service including one year IT technical support.
- Education may be substituted for experience at the rate of one-year equals six months.
The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.
Salary : $27
