Job Center Specialist I

Overview

The Vermont Department of Labor is dedicated to improving the lives of Vermonters by connecting job seekers and career advancers with training opportunities and employers. We are seeking a motivated, customer focused individual to serve as a Job Center Specialist I (JCS I). Successful JCS I's embody a commitment to operational excellence and compassion in customer service. In this entry-level role in the Rutland regional office, you will be the first point of contact for individuals seeking employment and training services. Your responsibilities will include warmly welcoming visitors, promoting the department's services, conducting interviews to assess needs, guiding individuals through available resources, and recording notes in customer service records. You will utilize your knowledge of community partnerships to make appropriate referrals and provide coaching to support individuals through employment challenges. Under the supervision of the VDOL Regional Manager or Supervisor, you will exercise independent judgment in delivering these crucial services. If you have strong communication skills, a passion for helping others, and are proficient in Microsoft products with a willingness to assist others in developing their computer skills, we invite you to join our team and contribute to Vermont's workforce development efforts in an inclusive and supportive environment.

Who May Apply

This position, Job Center Specialist I (Job Requisition #52041), is open to all State employees and external applicants.
If you would like more information about this position, please contact wendy.morse@vermont.gov.
Please note that multiple positions in the same work location may be filled from this job posting.
Resumes will not be accepted via e-mail. You must apply online to be considered.

Environmental Factors

Interviews clients who are often under significant personal and financial burden, and who may exhibit significant stress and anxiety and may exhibit uncooperative or angry behaviors. It is expected that JCS I staff will engage all clients in a manner that exhibits professionalism, sensitivity, fairness, tact and diplomacy, and helps clients understand the services available to them through VDOL programs. Supportive attitude and actions are expected to be demonstrated in dealing with clients.

Position is assigned to a regional office location, but there may be times when travel between multiple regional locations will be required based on Department needs. May include travel to employers' worksites, job fairs/hiring events, schools and community partner meetings. Valid driver's license and private means of transportation is required.

Minimum Qualifications

One (1) year or more experience in customer service, employment services, human services, human resources, or a closely related field.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.