What are the responsibilities and job description for the Bilingual Certification Specialist (HSC 1) - NON-PERMANENT - DOH8591 position at State of Washington Dept. of Health?
Description
This non-permanent Health Services Consultant 1 position is anticipated to last 12 months from date of hire.
As a Bilingual Certification Specialist, you’ll play a vital role in providing accurate and timely issuance of Washington State vital records. Your efforts will ensure individuals can access essential documents like birth, death, marriage, and divorce certificates, which are critical for obtaining identification, enrolling in schools, and accessing benefits. Your dedication will directly contribute to the health and well-being of the people of Washington State.
Key Responsibilities Include:
- Issuing Vital Records: Process vital records applications, evaluate eligibility, and maintain accuracy and confidentiality using systems such as Washington Health and Life Events System (WHALES) and CertIMS.
- Ensuring Quality Control: Verify and prepare documents for shipping, resolve discrepancies, and ensure timely delivery of records.
- Providing Exceptional Customer Service: Address inquiries via phone, email, and in-person interactions; troubleshoot order issues; and provide clear information about laws and procedures.
- Operational Excellence: Manage payments and cash handling, adhere to secure document handling protocols, and contribute to process improvement initiatives.
- Emergency Response Role: Support public health emergencies by ensuring continuity in vital records issuance.
Why Join Us?
- Impactful Work: Your contributions will have a direct and meaningful effect on the lives of Washington residents, ensuring they can access essential documentation for critical life events.
- Collaborative Environment: Be part of a high-performing team that values mutual respect, diversity, and continuous learning to achieve organizational goals effectively.
- Growth Opportunities: Gain exposure to quality improvement projects, legislative implementations, and system enhancements while developing your technical and professional skills.
Location & Schedule
This position requires working from our office in Tumwater, WA, Monday – Friday 8am – 5pm.
Benefits and Lifestyle
We prioritize your work-life balance and offer one of the most competitive benefits packages nationwide, tailored to support your lifestyle. Discover more about "Why DOH" by visiting Work@Health.
We are the Washington State Department of Health (DOH)
At DOH, we safeguard public health in an ever-evolving world. Through collaboration with local health jurisdictions and state, federal, and private partners, our programs and services impact every Washingtonian and visitor daily. We're driven by Equity, Innovation, and Engagement, as outlined in our Transformational Plan for the future of Washington health.
Required Qualifications
Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile.
- Proficiency in both Spanish and English, including speaking, writing, translating, and interpreting.
And experience in the following:
- Two (2) years resolving customer inquiries, problems via phone, email, and interactions in person.
- Navigating, updating, and researching information using databases.
- Conducting online research using the internet to find and download information.
- Using MS Word to create, format, and edit documents.
- Using MS Excel to create, edit, organize, and filter spreadsheets.
- Using email such as Microsoft Outlook to write and respond to messages.
PreferredQualifications
- Experience in an administrative, data entry, or similar role where attention to detail, organization, and multitasking were essential.
- Experience working in a call center environment.
- Experience working in a high production/volume environment.
- Previous experience working in a government agency.
- Associate degree or higher in business administration or a related field.
APPLICATION DIRECTIONS:
Click "Apply" and complete the application. Attach your resume and cover letter. In your Applicant Profile, include at least three professional references (including a supervisor, a peer, and someone you’ve supervised or led, if applicable). Please do not include private information such as social security number or year of birth.
Make sure to document your years of experience, skills, and abilities as listed in the qualifications section of this job posting.
Attach only the following:
- Resume
- Cover letter
- 3 or more professional references, if not included in your applicant profile
- DD-214 (if applicable)
Conditions of Employment:
This position is covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.
I am prepared, with or without accommodation, to do the following:
- Work onsite Monday through Friday 8:00 am – 5:00 pm from our office in Tumwater.
- Commit to a full-time 40-hour workweek schedule.
- Move equipment weighing up to 25 lbs.
- Communicate through applications such as MS Teams and MS Outlook, and by phone while working remotely.
- Adjust my work schedule occasionally to align with business needs, which may entail working evenings and weekends.
- Perform my job duties at the designated DOH site location.
- Occasional travel may be necessary, sometimes requiring overnight stays or trips out of state.
- Legally drive a vehicle or arrange alternative transportation for state business.
- Engage in emergency response exercises and high-priority assignments as assigned during emergency events.
Veterans Preference: Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy), NGB 22, or a signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and birth year.
Do not include or attach the following – these documents will not be reviewed:
- REMOVE personal photos – do not submit any documents containing personal photos
- Transcripts (unless specifically requested in the Application Directions)
- Certifications or Diplomas
- Projects or Portfolios
- Letters of Recommendation
Equity, Diversity, and Inclusion: We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.
DOH is an equal-opportunity employer. We prohibit discrimination based on race/ethnicity/color, creed, sex, pregnancy, age, religion, national origin, marital status, the presence or perception of a disability, veteran’s status, military status, genetic information, sexual orientation, gender expression, or gender identity.
Questions and Accommodations: If you have questions, need accommodation in the application or selection process, or need information in an alternative format, contact Zach Covington at zach.covington@doh.wa.gov. For general DOH recruitment questions, email the Talent Acquisition Team at employment@doh.wa.gov.
Technical Support: Reach out to NEOGOV directly at 1-855-524-5627 for technical support and login issues.
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Supplemental Information
Listed salary includes 5% dual-language assignment pay.
This recruitment may be used to fill positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled, the candidate pool may be used to fill additional open positions for the next sixty (60) days.
Only applicants who follow the directions and complete the Application Process in full will have their responses reviewed for consideration.
Experience and education selected, listed, or detailed in the Supplemental Questions must be verifiable on the submitted applicant profile.
