What are the responsibilities and job description for the Compliance Officer (HSC 2) DOH8543 position at State of Washington Dept. of Health?
Description
Compliance Officer (HSC 2) – DOH8543
This is a full-time, permanent Health Services Consultant 2 (HSC 2).
After an initial training and review period, this position will work in-person, onsite 1-2 days per week at our Tumwater, Washington campus.
A partial telework schedule will be considered upon request and supervisory approval.
Are you passionate about ensuring public safety and contributing to the health of Washington’s residents?
Join the Department of Health’s Health Systems Quality Assurance (HSQA) Division as a Compliance Monitoring Specialist (HSC 2) in the Office of Investigative and Legal Services (OILS).
This journey-level role focuses on monitoring and supporting healthcare professionals and facilities to comply with sanctions and orders resulting from disciplinary actions. You'll play a vital role in upholding the integrity of our healthcare system and ensuring compliance with legal and ethical standards.
Who We Are At the DOH, our mission is to protect and improve the health of all people in Washington State through equity, innovation, and engagement. The Health Systems Quality Assurance (HSQA) division plays a crucial role in regulating and licensing over 400,000 healthcare professionals and 7,000 facilities, ensuring safe and effective healthcare delivery. Within HSQA, the Office of Investigative and Legal Services (OILS) investigates and resolves complaints to uphold high standards of patient care.
What You’ll Do As the Compliance Monitoring Specialist (HSC 2), you will:
- Oversee a caseload of healthcare professionals and facilities, ensuring compliance with disciplinary sanctions and reinstatement conditions.
- Communicate with respondents to clarify expectations, review submitted documentation, and provide reminders of due dates.
- Analyze case details and track compliance data using HSQA’s database and Microsoft Office tools.
- Collaborate with attorneys, investigators, and program staff to address compliance issues and recommend actions.
- Present cases to disciplining authorities and testify at hearings, if needed.
- Contribute to team improvement efforts by providing insights to workgroups and refining compliance processes.
What We Offer
- Flexibility: This hybrid position requires in-office presence 1-2 times per week, with partial telework options available upon request and approval.
- Professional Growth: Work alongside dedicated professionals in a supportive environment that values innovation and collaboration.
- Mission-Driven Work: Make a tangible difference in the lives of Washington residents by safeguarding healthcare quality and safety.
Why Join Us? At the Department of Health, we believe that every employee contributes to our mission of promoting public health. We foster an inclusive, innovative, and equitable workplace where everyone can thrive. By joining our team, you’ll play a vital role in shaping the future of healthcare in Washington State.
Location and Flexibility
Enjoy the flexibility of our hybrid work environment, where you can balance working from home and collaborating in the office. After an initial training and review period, it is anticipated that you’ll be expected at the DOH facility located in Tumwater, Washington for work activities 1 to 2 days weekly. The position may need to travel within Washington State for meetings and training.
Required Qualifications
You must meet ONE of the options provided and any additional criteria listed. Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile.
Option 1: Two (2) or more years of experience in each of the following areas:- reviewing and managing multiple contracts or legal orders with set deadlines.
- communicating via written or verbal means terms and conditions of a contract or legal order
- providing expert advice to managers, decision-makers, or their designee about how to implement a best practice or legal requirement.
Option 2: One (1) or more years of experience in a Department of Health regulatory position with an emphasis on health professions, health care facilities, complaints, legal, compliance, or enforcement; AND Six (6) months of experience using the Integrated licensing and regulatory system (ILRS).
One of the Options listed above, AND the following Knowledge, Skills, Abilities, and Competencies:
Knowledge
- Regulatory processes, compliance monitoring, and case handling.
- State and federal regulations for health professions and facilities.
- Case tracking and data management systems.
Skills
- Proficient in Microsoft Office (Word, Excel, Outlook) and database.
- Strong communication, organization, and problem-solving skills.
- Relationship-building and time management expertise.
Abilities
- Analyze compliance cases and recommend actions.
- Maintain professionalism under pressure and adapt to challenges.
- Collaborate effectively and work independently with minimal supervision.
Competencies
- Critical Thinking: Evaluate compliance situations to make sound decisions and recommendations.
- Accountability: Take ownership of tasks, ensuring timely and accurate completion of case activities.
- Communication: Effectively share expectations, findings, and technical information with all stakeholders.
- Ethical Conduct: Uphold integrity, fairness, and confidentiality in all actions.
- Workload Management: Prioritize and manage a high caseload to meet deadlines effectively.
- Collaboration: Build trust and foster a cooperative environment with team members and stakeholders.
- Cultural Humility: Embrace diverse perspectives by learning about and honoring different cultures.
- Equity and Inclusion: Promote equity, social justice, and belonging by removing barriers to shared resources.
- People Impact Orientation: Strive for positive outcomes by understanding needs, adjusting efforts, and assessing results.
Preferred/Desired Qualifications
- Six (6) months or more of complaint or case management experience in a health profession program experience in a health or legal arena.
- One (1) or more years’ experience with the health care disciplinary systems and processes.
- One (1) or more years of experience reading, understanding, implementing, and explaining complex legal orders, legislation, or rules.
- One (1) or more years of experience reviewing documents, certificates, or course material related to continuing education for health care providers.
Benefits and Lifestyle
We prioritize your work-life balance and offer one of the most competitive benefits packages nationwide, tailored to support your lifestyle. Discover more about "Why DOH" by visiting Work@Health.
We are the Washington State Department of Health (DOH)
At DOH, we safeguard public health in an ever-evolving world. Through collaboration with local health jurisdictions and state, federal, and private partners, our programs, and services impact every Washingtonian and visitor daily. We're driven by Equity, Innovation, and Engagement, as outlined in our Transformational Plan for the future of Washington health.
Conditions of Employment:
This position is covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
I am prepared, with or without accommodation, to do the following:
- Commit to a full-time 40-hour, 8am – 5pm workweek schedule. Adjust my work schedule occasionally to align with business needs, which may entail working evenings and weekends.
- After an initial training and review period, this position requires an in-office presence an average of 1-2 times a week, depending on business needs. A partial telework schedule will be considered upon request and supervisory approval.
- Work in a fast-paced environment with multiple assignments and priority deadlines. Transitions between tasks and multiple interruptions, despite noise and other distractions. This position requires working at a computer for most of the day.
- Communicate through applications such as MS Teams and MS Outlook, and by phone while working remotely.
- Occasional travel may be necessary, sometimes requiring overnight stays or trips out of state.
- Legally drive a vehicle or arrange alternative transportation for state business.
- Engage in emergency response exercises and high-priority assignments as assigned during emergency events.
APPLICATION DIRECTIONS:
To apply, click "Apply" and complete the application. Attach your resume, and cover letter. In your Applicant Profile, include at least three professional references (including a supervisor, a peer, and someone you’ve supervised or led, if applicable). Please do not include private information such as social security number or year of birth.
Make sure to document your years of experience, skills, and abilities as listed in the qualifications section of this job posting.
Attach only the following:
- Resume
- Cover letter
- 3 or more professional references, if not included in your applicant profile
- DD-214 (if applicable)
Veterans Preference: Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy), NGB 22, or a signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and birth year
Do not include or attach the following – these documents will not be reviewed:
- REMOVE personal photos – do not submit any documents containing personal photos.
- Transcripts (unless specifically requested in the Application Directions)
- Certifications or diplomas
- Projects or portfolios
- Letters of recommendation
Equity, Diversity, and Inclusion: We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.
DOH is an equal-opportunity employer. We prohibit discrimination based on race/ethnicity/color, creed, sex, pregnancy, age, religion, national origin, marital status, the presence or perception of a disability, veteran’s status, military status, genetic information, sexual orientation, gender expression, or gender identity.
Questions and Accommodations: If you have questions, need accommodation in the application or selection process, or need information in an alternative format, contact Kristina Cox at 360-485-5249 or kristina.cox@do.wa.gov. For general DOH recruitment questions, email the Talent Acquisition Team at employment@doh.wa.gov. Deaf or hard of hearing contact Washington Relay Service at 7-1-1; individuals outside of Washington State contact Washington Relay Service at 1-800-833-6874.
Technical Support: Reach out to NEOGOV directly at 1-855-524-5627 for technical support and login issues.
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Supplemental Information
Supplemental Information
This recruitment may be used to fill positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled, the candidate pool may be used to fill additional open positions for the next sixty (60) days.
Only applicants who follow the directions and complete the Application Process in full will have their responses reviewed for consideration.
Experience and education selected, listed, or detailed in the Supplemental Questions must be verifiable on the submitted applicant profile.
