What are the responsibilities and job description for the Licensing Services Manager (LSM) position at State of Washington Dept. of Licensing?
Description
At the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.
Our Business and Professions Division (BPD) has a great opportunity for a Licensing Services Manager with strong leadership and data reporting skills to join their team!
As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.
If you are ready to dive into a regulatory environment that focuses on fostering teamwork, accuracy, and handling project work alongside frontline , please read on!
Duties
As the Licensing Services Manager for our Licensing and Customer Support Services (LCSS), you will have the opportunity to create a culture where our employees and customers feel valued and respected. Collaboration with section management and supervisors to set clear expectations and hold staff accountable is expected of you in this role. Your support of staff and understanding proposed legislation to analyze potential impact and inconsistencies will help facilitate meaningful changes for Washington residents. You will need to develop a deep understanding of program statutes and codes to provide direction and guidance on complex issues. Your work will require clear communication with our customers and partners.
Some of what you will do:
- Direct operations for the unit and the work of staff including providing training and taking corrective actions.
- Facilitate the flow of information and communication between staff and section management while overseeing data collection for report submittal.
- Maintain knowledge and communicate current statutes, administrative codes, policies, and procedures relating to assigned business and professional licensing programs.
- Work with the Program Manager and section heads to provide workflow management and coaching through understanding rules and policy restrictions.
- Support both internal and external customers through the evaluation and reporting of identified system errors and change requests.
- Handle implementing and developing process improvements.
Qualifications
What you will bring:
- Four (4) years of experience in a licensing or regulatory environment.
- Three (3) years of experience appropriately supervising staff, providing guidance and coaching through changes.
- One (1) year of experience with the following:
- Following all applicable laws, rules, agency policies, procedures, and guidelines related to a licensing and regulatory environment.
- Communicating effectively both verbally and in writing to a diverse clientele while respecting and maintaining confidentiality including template usage to create accurate and legally sufficient documents.
- Listening attentively, identifying issues, providing options, fulfilling services, and exercising knowledge of laws and regulations to assist others or resolve complaints or conflicts.
Up to two (2) years of relevant education may substitute year for year for experience.
What may help set you apart:
- Experience working with subject matter experts and psychometricians to develop defensible, reliable, and appropriate exams.
- Knowledge of and demonstrated experience in state licensing and regulation.
- Experience enforcing governmental laws, rules, regulations, and standards in a way the public perceives as fair, objective, and reasonable.
- Experience writing emails and letters to customers answering questions, providing information or explaining decisions made regarding eligibility for licensing or compliance with rules.
- A bachelor’s degree in business administration, public administration, social or behavioral science or an allied field.
Additional Requirements of Employment
- Prior to a new hire, a background check including, Abstract of Driver Record (ADR) and criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations.
For information about available accommodations, the interview process, or the position contact Kyle Odell.
Supplemental Information
Join us as we transform how government delivers services! Together, we can build a legacy of commitment to diversity, equity, and inclusion that will benefit generations to come. Be part of this vital mission and make a real impact in your community.
- Select the apply button at the top of this job announcement.
Incomplete applications may disqualify you from eligibility for the position. You must ensure all application areas, including supplemental questions and attachments, are completed in full.
We value diverse perspectives and life experiences.
We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ , people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
Veteran/Military Spouse Preference Notice
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, religion, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.
Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.
Salary : $3
