What are the responsibilities and job description for the Office Assistant (OA3) position at State of Washington Dept. of Licensing?
Description
We are dedicated to growing a culture of belonging through our values:
Respect | Trust | Diversity | Inclusion | Equity
At the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.
Our Prorate and Fuel Tax Services (PRFT) unit within the Business and Professions Division (BPD) currently has an opportunity for an organized and customer focused Office Assistant to join our diverse team.
Washington’s infrastructure requires considerable investment to ensure residents and visitors have safety, comfort, and simplicity as they move around the state. PRFT administers the state’s fuel tax collection programs, as well as the International Registration Plan (IRP) and International Fuel Tax Agreement (IFTA), collecting almost $2 billion in annual revenue for the state’s transportation programs to ensure investment continues in state roadways.
If you interested in work that requires precision and is vital to our agency’s goals, then read on!
Duties
As an Office Assistant, having excellent interpersonal communication skills will be key as you will be working closely with a diverse team. This on-site role will require you in office full time. While understanding the importance of the details, you will ensure important deadlines are met while being provided the flexibility to perform complex clerical tasks in ways that work best for you. You will help us fulfill the agency’s purpose by initiating documentation for concerns and reviews accurately and efficiently. To be successful in this role, you should have exceptional organizational skills, be comfortable with interpersonal communications for all levels of our organization, provide first-rate customer service, and effectively work under tight deadlines with flexibility and agility.
Some of what you will be doing:
- Resolving concerns and responding to inquiries regarding rules, regulations, policies, procedures, and department services.
- Accessing special computer programs and scanner hardware to enter data and process customer service requests.
- Reviewing documents and records for completeness, accuracy, and compliance with rules.
- Composing office correspondence in a professional manner to internal and external stakeholders.
- Ordering, receiving, and maintaining inventory.
- Assisting in processing responses to requests for information and payment.
Qualifications
What you will bring to the role:
- Two (2) years of experience in clerical or customer service experience.
- Experience using computer programs to write documents, send emails, edit spreadsheets, share documents, present to the team, store files, and meet with people virtually and in person.
- One (1) year of experience sorting, scanning, and imaging documents.
- Ability to draft, organize, prepare, schedule, file and distribute various types of documents for official processes.
- Prior experience with specific DOL Software including GenTax, DRIVES, and ATLAS.
- Experience accurately processing records for an archive process.
- Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
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This position will require you to be in office full time in Olympia, WA.
For information about available accommodations, the interview process, or the position contact Kyle Odell.
Supplemental Information
How to Apply:
- Select the apply button at the top of this job announcement.
- Attach a Current Cover Letter
Incomplete applications may disqualify you from eligibility for the position. You must ensure all application areas, including supplemental questions, are completed in full.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
We value diverse perspectives and life experiences.
We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ , people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
Veteran/Military Spouse Preference Notice
To take advantage of veteran/military spouse preference, please notify us of your Veteran or military spouse status by emailing the Recruitment Team. Be sure to include the title of this recruitment in the subject line.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, religion, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.
Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.
Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.
Salary : $2
