What are the responsibilities and job description for the WDVA Office Assistant 3, Full-Time, Non-Permanent, Spokane Veterans Home position at State of Washington Dept. of Veterans Affairs?
Description
Office Assistant 3
Full-Time - Non-Permanent
Spokane Veterans Home
Join a passionate team dedicated to serving our Veterans! The Spokane Veterans Home is hiring for a detail-oriented Office Assistant 3, with excellent interpersonal tact and experience working with office equipment. Begin or continue your career in State Service to start earning great benefits while performing meaningful work for our Veteran residents and apply today!
Please Note: Expected work hours are 8:00 a.m. to 4:30 p.m., Thursday through Monday. Occasional evening work may be required. Incumbent may be required to work overtime shifts and travel to and from medical appointments and/or attend recreational activities for residents.
- This position has been posted within the assigned pay range through Step L. Step M has not been published as this is considered the longevity step, in alignment with state HR compensation rules.
- Position(s) at this location will also receive 5% Premium Pay for 24/7 facilities. Employees must physically work at the facility 3 days per workweek to qualify. The 5% Premium Pay is in effect until June 29th, 2025.
At the Washington State Department of Veterans Affairs (WDVA), we are passionate about our mission of “Serving Those Who Served.” As a national leader in our advocacy for more than 500,000 Veterans and their family members, we strive to connect them to earned benefits as well as innovative programs focused on their overall health and wellness. In addition, we provide critical community services through a variety of programs, and at our four State Veterans Homes located in Orting, Port Orchard, Spokane, and Walla Walla. These locations provide Medicare and Medicaid nursing home care to Veterans, including, in some instances, their spouses, widows, or Gold Star Families.
As a front-line representative of our facility to internal and external stakeholders, this position assures a positive image of the care we provide for our residents. This is achieved by communicating professionally with outside agencies, resident family members and other healthcare facilities, as well as with internal counterparts, co-workers and other departments. This role requires OA3 to continually coordinate with employees for staffing/scheduling, and with managers for scheduling interviews. As well as ongoing communication with the AA5, DNS, FA1 and AA3 on various project work.
Bring your experience, professionalism, and a smile, and apply today!
Duties
Some of what you will be doing includes:
- Greeting visitors and sign visitors in and out. Provides direction and information to visitors.
- Assists outside contractors and temp staff with facility information.
- Assists residents with various needs and redirects residents to appropriate staff for specific requests.
- Under general supervision, independently perform a variety of clerical projects and assignments.
- Verifying agency personnel upon entry in conjunction with staffing schedule.
- Assists with various assigned filing projects as directed by the administrative office.
- Assists with recruitment processes in NEOGOV, scheduling interviews, reference checks
- Answer telephones and take messages or transfer calls as appropriate. Answer questions or refer to the appropriate department or person.
- Assist with scheduling/maintaining staffing for all of the nursing department in the absence of the scheduler or a nurse manager. Contact on-call staff as needed for day-of or next-day coverage.
- Assist with completing reference checks.
- Assists with Cashier duties in the absence of the cashier to include resident requests regarding trust funds. Maintain accurate financial activity files for welfare, and betterment, and resident trust fund accounts for audit trail.
- Provide information as needed for survey and complaint nurses
*Full Position Description is available upon request*
Qualifications
Required:
6 Months’ experience in a clerical position, preferably in a medical environment.
Proficient in Microsoft Office applications.Preferred/Desired:
Excellent customer service skills.
Clear written and verbal customer service skills.
Experience with medical terminology and file management.
Special Requirements:
- Must be able to pass a DSHS BCCU Background Check prior to beginning services and every two (2) years in accordance with WDVA Policy 615.000 Background Checks. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
- Must comply with annual Tuberculin Screening in accordance with DVA policy 670.000 Tuberculosis Testing.
- Requires medical evaluation, fit testing, training, and use of respiratory protection as required by the Washington Industrial Safety and Act standards. Must be able to wear a respirator, medical gloves, gowns, eye protection, and other personal protection as required by a job or task.
- Must have the ability to speak, read, and write in the English language for medical charts and data entry.
- Positions requiring travel must have a valid unrestricted driver's license and must be insured if driving a privately owned vehicle on state business.
- Candidates who are offered a job with WDVA must possess work authorization which does not require sponsorship by the employer for a visa now or in the future.
Supplemental Information
Application Process:
Top candidates will be contacted directly to interview for this position. Because the selection will be based on information provided by you, it is in your best interest to identify the knowledge, skills and abilities that address the mandatory and desirable qualifications described below.
Please include the following documents with your application:
1. A letter of interest describing specific qualifications.
2. A current resume detailing applicable experience and education.
Finalists will be asked to provide a list of at least three professional references with current telephone numbers.
Other Information:
This position is represented by the Washington Federation of State Employees.
Applicants wishing to claim Veterans Preference should attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please blackout any personally identifiable data such as social security numbers. For further information, please contact us atrecruiters@dva.wa.gov.
We believe in the importance of recognizing the value each of us contribute to the success of the mission of the agency. Having a diverse workforce is this agency’s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures on how we can provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone.
The State of Washington is an equal opportunity employer. Persons with a disability who need assistance in the application process or testing process, or those needing this announcement in an alternative format, may call (360) 725-2183. TTY users should first call 711 to access the Washington Relay Service.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
If you have any questions regarding this announcement, program, or the agency, please contact us at recruiters@dva.wa.gov.
Top candidates will be contacted directly to interview for this position. Because the selection will be based on information provided by you, it is in your best interest to identify the knowledge, skills and abilities that address the mandatory and desirable qualifications described below.
Please include the following documents with your application:
1. A letter of interest describing specific qualifications.
2. A current resume detailing applicable experience and education.
Finalists will be asked to provide a list of at least three professional references with current telephone numbers.
Other Information:
This position is represented by the Washington Federation of State Employees.
Applicants wishing to claim Veterans Preference should attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please blackout any personally identifiable data such as social security numbers. For further information, please contact us atrecruiters@dva.wa.gov.
Diversity, Equity, and Inclusion Employer
Here at YOUR Washington Department of Veterans Affairs our employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or Veteran status.We believe in the importance of recognizing the value each of us contribute to the success of the mission of the agency. Having a diverse workforce is this agency’s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures on how we can provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone.
The State of Washington is an equal opportunity employer. Persons with a disability who need assistance in the application process or testing process, or those needing this announcement in an alternative format, may call (360) 725-2183. TTY users should first call 711 to access the Washington Relay Service.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
If you have any questions regarding this announcement, program, or the agency, please contact us at recruiters@dva.wa.gov.
