What are the responsibilities and job description for the WorkSource Specialist 2-Kennewick position at State of Washington Employment Security Department?
Description
Our ideal candidate is a dedicated and customer-focused professional who thrives in a supportive role and is eager to be a member of the heartbeat of our center. Under close supervision, this individual will be responsible for supporting all lines of business within the WorkSource center, demonstrating readiness and capability to serve a diverse range of customers. They should have strong computer, communication, and customer service skills, and the ability to work collaboratively with colleagues and community partners.
NOTE: This non-permanent position may last up to six months.
The successful candidate will provide direct services to both jobseekers and employers, acting as a vital link within the center. They will represent our agency with professionalism and commitment, ensuring a blend of service delivery to all customers.
Duties
This role directly supports the mission of ESD by fostering connections between employers and jobseekers. The candidate will be passionate about workforce development and committed to our goal of creating successful employment matches.
Perform simple to routine supporting work following standard procedures such as:
- Conduct individual interviews to articulate program services and activities.
- Explain agency programs, services, policies, and procedures; answer basic questions,
- Answer phone calls and direct to programs teams; provide timely response and services
Provide basic services and information in the resource area such as:
- Conduct a basic review to determine initial service options.
- Assist in the direction of customer flow virtually and in-person.
- Assist customers in accessing and utilizing WorkSourceWA website.
Perform records management functions such as:
- Collect, verify, and enter information into multiple data systems to report and track services provided.
- Record and maintain database notes, service plans, and exit outcomes.
- Coordinate with other employment and training programs as necessary.
To request a detailed position description, click here.
Qualifications
OR
A Bachelor's degree in social science, business administration or related field and one year of professional experience in workforce development, social or human resource services, public relations, or professional public contact work.
OR
A combination of education and/or relevant experience.
AND
Occasionally communicate effectively in person, via telephone, and in writing in Spanish and English.
Education to Experience Equivalences:
A Master's degree will substitute for one year of the required experience.
Special Requirements/Conditions of Employment:
Must be able to pass an Unemployment Insurance (UI) claim benefit and Paid Family Medical Leave (PFML) claim and fraud check review.
Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.
Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Supplemental Information
Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Cheyenne Pernites or the Talent Acquisition Team, Washington Relay Service 711. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.
