IT System Administration - Journey

Salary : $85,764.00 - $115,344.00 Annually

Location : Thurston County - Olympia, WA

Job Type : Full Time - Permanent

Job Number : ITD_ITSAJ_#1847_2025

Department : Washington State Patrol

Division : Information Technology Division

Opening Date : 02 / 26 / 2025

Closing Date : 3 / 5 / 2025 11 : 59 PM Pacific

Salary Information : The high end of the salary range, Step M is typically a longevity step

Description

About the Agency & Division :

The WSP actively supports Diversity, Equity, Inclusion in the workplace, and is an Equal Opportunity Employer . The WSP strives to create and foster an inclusive culture inspiring everyone to be their authentic selves, speak openly, and be courageous. The WSP continues to focus on equitable hiring, training, and promotional practices and policies through innovative recruitment and retention solutions. Partnering with our communities helps the WSP provide the best in public safety services now and into the future.

The Information Technology Division (ITD) exists to leverage technology to enhance and sustain business processes, public safety infrastructure, and statewide emergency communications to facilitate the accomplishment of all agency goals.

Duties

The Axon Records and Standards Systems Administrator has the primary responsibility to ensure that the agency needs are met within this platform. This position will directly support field users and the reporting and tracking of cases and investigations (everyday database management).

Our new teammate will be able to :

• Configure and maintain the Axon RMS to meet agency operational and security requirements.
• Manage user roles, permissions, and access controls to ensure secure and appropriate access.
• Monitor system data integrity, resolving any discrepancies or issues promptly.
• Establish disaster recovery protocols.
• Serve as the primary point of contact for system-related issues, troubleshooting, resolution, and liaison to Axon post-project implementation.
• Provide technical support for end users to ensure effective use of the system.
• Develop user guides and documentation for staff to enhance understanding of system features and functions.
• Optimize system configurations and workflows to improve efficiency and usability.
• Support the integration of Axon RMS with other systems and tools used by WSP.
• Work with Axon and internal teams to customize the system to meet evolving business needs.
• Ensure the system complies with all relevant regulations, policies, and standards, including CJIS requirements.
• Collaborate with project teams, IT staff, and Axon to resolve complex issues and implement new features.
• Communicate system updates, changes, and outages to stakeholders in a timely manner.
• Ensure that reporting tools are functional and accessible to authorized users.
• Identify opportunities for system improvement and implement solutions proactively.
• Perform data validation to ensure accurate data collection.
• Ensure database integrity is maintained, resolve data issues.
• Test new versions of software provided by the Axon Vendor.
• Identify and track change requests to software.
• Create and / or adopt new incident report forms, sub-forms, and cards within Axon RMS when needed.
• Update current forms, sub-forms, and cards within Axon RMS.
• Collect and document end user needs, and serve as a liaison between the WSP and Axon.
• Maintain proficiency with the Axon Ecosystem.
• Track incidents and requests in ServiceNow related to Axon issues.
• Perform end-user configuration, access control and data maintenance.
• Oversee the daily operations of the Axon RMS.
• Provide active oversight and system administration to include identifying and independently resolving technical and operational problems.
• Diagnose and research problems with related applications and systems.
• Work with users to identify areas for improvement and / or needed functionality change.
• Provide information to Axon and make recommendations to management regarding product acquisition.
• Manage user credentials and access.
• Ensure problem management and resolution of work order requests using ITD's trouble-ticket system.
• Conduct system usability testing on Axon Records and Standards as needed.
• Refine processes and procedures.
• Create and provide training as needed.

Qualifications

Required Qualifications :

Why work for the Washington State Patrol?

Supplemental Information

NOTE : This is not a full-time telework position. Candidates must be able and willing to work in the office and commute to A hybrid work schedule may be available after training and / or probationary period has been successfully completed.

Applicants claiming veterans preference must attach a copy of their DD214 (SSN must be blacked out). If you do not provide the required documentation, the veterans preference will not be awarded. Please click here to determine your eligibility.

For more information regarding how to apply for this position , please click here

WSP Policy 1.04.020 - WSP does not engage in, or assist with, civil immigration enforcement, therefore; In no stage of the hiring process will the immigration status of family members of the candidate be investigated by the Washington State Patrol. Questions?

Please contact Aleesha Brown at (360) 704-2312 or via e-mail at

Check us out on : WSP's Website | Facebook | Twitter | Instagram | YouTube | LinkedIn

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits :

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note : If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note : Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and / or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note : Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 12-31-2022

2250-1 No additional point value is given for questions 1-3. Have you ever worked for the Washington State Patrol (WSP)?

2250-2 If you answered "yes" to question #1, what month / year were you last employed with WSP?

2250-3 If you answered "yes" to question #1, what district / division were you assigned to prior to separation from WSP?

Which of the following best describes your experience using, consulting, analyzing, designing, programming, installing, supporting, and / or maintaining RMS software applications?

Which of the following best describes your experience in Windows Operating Systems and Enterprise computing environments, to include servers and desktop / laptop, and wireless networking.

Which of the following describes your experience with basic SQL skills to query data?

Required Question

Salary : $85,764 - $115,344