What are the responsibilities and job description for the Licensing Services Manager (LSM) position at State of Washington?
JOB
We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | EquityAt the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government. Our Business and Professions Division (BPD) has a great opportunity for a Licensing Services Manager with strong leadership and great customer engagement to join their team! As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.If you are ready to dive into a regulatory environment that focuses on fostering teamwork, accuracy, and handling project work alongside frontline, please read on!
EXAMPLE OF DUTIES
As the Licensing Services Manager for our Licensing and Customer Support Services (LCSS), you will have the opportunity to create a culture where our employees and customers feel valued and respected. Collaboration with section management and supervisors to set clear expectations and hold staff accountable is expected of you in this role. Your support of staff and understanding proposed legislation to analyze potential impact and inconsistencies will help facilitate meaningful changes for Washington residents. You will need to develop a deep understanding of program statutes and codes to provide direction and guidance on complex issues. Your work will require clear communication with our customers and partners.Some of what you will do: Direct operations for the unit and the work of staff including providing training and taking corrective actions.Facilitate the flow of information and communication between staff and section management while overseeing data collection for report submittal. Maintain knowledge and communicate current statutes, administrative codes, policies, and procedures relating to assigned business and professional licensing programs. Work with the Program Manager and section heads to provide workflow management and coaching through understanding rules and policy restrictions. Support both internal and external customers through the evaluation and reporting of identified system errors and change requests. Direct the preparation and administration of state licensing exams.
SUPPLEMENTAL INFORMATION
Join us as we transform how government delivers services! Together, we can build a legacy of commitment to diversity, equity, and inclusion that will benefit generations to come. Be part of this vital mission and make a real impact in your community.How to Apply: Select the apply button at the top of this job announcement.Attach a cover letterIncomplete applications may disqualify you from eligibility for the position. You must ensure all application areas, including supplemental questions and attachments, are completed in full. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ , people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.Veteran/Military Spouse Preference NoticeTo take advantage of veteran/military spouse preference, please notify the Talent Acquisition Team. Please include the title of this position in the subject line.The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, religion, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344. The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.
We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | EquityAt the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government. Our Business and Professions Division (BPD) has a great opportunity for a Licensing Services Manager with strong leadership and great customer engagement to join their team! As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.If you are ready to dive into a regulatory environment that focuses on fostering teamwork, accuracy, and handling project work alongside frontline, please read on!
EXAMPLE OF DUTIES
As the Licensing Services Manager for our Licensing and Customer Support Services (LCSS), you will have the opportunity to create a culture where our employees and customers feel valued and respected. Collaboration with section management and supervisors to set clear expectations and hold staff accountable is expected of you in this role. Your support of staff and understanding proposed legislation to analyze potential impact and inconsistencies will help facilitate meaningful changes for Washington residents. You will need to develop a deep understanding of program statutes and codes to provide direction and guidance on complex issues. Your work will require clear communication with our customers and partners.Some of what you will do: Direct operations for the unit and the work of staff including providing training and taking corrective actions.Facilitate the flow of information and communication between staff and section management while overseeing data collection for report submittal. Maintain knowledge and communicate current statutes, administrative codes, policies, and procedures relating to assigned business and professional licensing programs. Work with the Program Manager and section heads to provide workflow management and coaching through understanding rules and policy restrictions. Support both internal and external customers through the evaluation and reporting of identified system errors and change requests. Direct the preparation and administration of state licensing exams.
SUPPLEMENTAL INFORMATION
Join us as we transform how government delivers services! Together, we can build a legacy of commitment to diversity, equity, and inclusion that will benefit generations to come. Be part of this vital mission and make a real impact in your community.How to Apply: Select the apply button at the top of this job announcement.Attach a cover letterIncomplete applications may disqualify you from eligibility for the position. You must ensure all application areas, including supplemental questions and attachments, are completed in full. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ , people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.Veteran/Military Spouse Preference NoticeTo take advantage of veteran/military spouse preference, please notify the Talent Acquisition Team. Please include the title of this position in the subject line.The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, religion, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344. The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.
Salary : $3
