What are the responsibilities and job description for the Licensing Services Representative (Port Angeles) position at State of Washington?
JOB
We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity.This position requires in-person attendance in the Port Angeles Driver Licensing Office Tuesday - Saturday.At the Department of Licensing (DOL), we recognize the importance of work life harmony and work hard to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government. We are currently recruiting for a Licensing Services Representative with amazing customer service skills and reliable work ethic to add to our Port Angeles team! Our Driver Licensing Offices (DLO) live our purpose of “Helping every Washington resident live, work, drive and thrive.” every day. They treat every customer with dignity and respect with a friendly and helpful attitude. They conduct driving skills tests, authenticate identity documents through on-line verification, conduct face-to-face interviews with applicants to validate their identity and consistently provide excellent customer service to the public with enthusiasm and a smile. If you are ready to start your career in a culture that focuses on fostering teamwork, innovation, and growth, please read on!
EXAMPLE OF DUTIES
As the face of the Department of Licensing, you will have a direct impact on the members of the community as well as public safety across Washington State, helping every Washington resident live, work, drive and thrive. You will receive extensive training to confidently issue driver licenses, enhanced driver licenses, and identification cards to the public. Your ability to make sound decisions to resolve any issues independently utilizing current policies, procedures and guidelines will be key to your success.Some of what you will be doing: Verify authenticity of documents, evaluate information, and make sound decisions to issue licenses/identification cards/instruction permits and perform any other licensing functions in compliance with current laws, regulations, and procedures.Perform final review of all enhanced driver license or identity card (EDL/EID) applications and portfolios to determine applicant’s eligibility. Collect DOL licensing fees. Approve or deny (pending) enhanced applications and issue federally-approved EDL/EID to eligible applicants.Use sound judgement and make independent decisions to assess customer qualifications (physical, medical, and visual) for licensing issuance. Travel, including relief to other offices and training. Travel may require overnight accommodations.Conduct driving skills tests while riding in the applicant’s vehicle to assess their driving skills.Upon completing training and certification, you will be authorized to issue Enhanced Drivers Licenses (EDL), which will result in a 10% pay increase.
SUPPLEMENTAL INFORMATION
Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion! How to Apply: Select the Apply button at the top of this job announcement. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.Veteran/Military Spouse Preference NoticeTo take advantage of veteran/military spouse preference, please notify the Recruitment Team. Be sure to include the title of this recruitment in the subject line.The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.Union Inclusion: This position is included in a bargaining unit represented by the Professional and Technical Employees Local 17 (PROTEC17). For membership questions, contact the local Union Representative.The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.
We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity.This position requires in-person attendance in the Port Angeles Driver Licensing Office Tuesday - Saturday.At the Department of Licensing (DOL), we recognize the importance of work life harmony and work hard to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government. We are currently recruiting for a Licensing Services Representative with amazing customer service skills and reliable work ethic to add to our Port Angeles team! Our Driver Licensing Offices (DLO) live our purpose of “Helping every Washington resident live, work, drive and thrive.” every day. They treat every customer with dignity and respect with a friendly and helpful attitude. They conduct driving skills tests, authenticate identity documents through on-line verification, conduct face-to-face interviews with applicants to validate their identity and consistently provide excellent customer service to the public with enthusiasm and a smile. If you are ready to start your career in a culture that focuses on fostering teamwork, innovation, and growth, please read on!
EXAMPLE OF DUTIES
As the face of the Department of Licensing, you will have a direct impact on the members of the community as well as public safety across Washington State, helping every Washington resident live, work, drive and thrive. You will receive extensive training to confidently issue driver licenses, enhanced driver licenses, and identification cards to the public. Your ability to make sound decisions to resolve any issues independently utilizing current policies, procedures and guidelines will be key to your success.Some of what you will be doing: Verify authenticity of documents, evaluate information, and make sound decisions to issue licenses/identification cards/instruction permits and perform any other licensing functions in compliance with current laws, regulations, and procedures.Perform final review of all enhanced driver license or identity card (EDL/EID) applications and portfolios to determine applicant’s eligibility. Collect DOL licensing fees. Approve or deny (pending) enhanced applications and issue federally-approved EDL/EID to eligible applicants.Use sound judgement and make independent decisions to assess customer qualifications (physical, medical, and visual) for licensing issuance. Travel, including relief to other offices and training. Travel may require overnight accommodations.Conduct driving skills tests while riding in the applicant’s vehicle to assess their driving skills.Upon completing training and certification, you will be authorized to issue Enhanced Drivers Licenses (EDL), which will result in a 10% pay increase.
SUPPLEMENTAL INFORMATION
Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion! How to Apply: Select the Apply button at the top of this job announcement. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.Veteran/Military Spouse Preference NoticeTo take advantage of veteran/military spouse preference, please notify the Recruitment Team. Be sure to include the title of this recruitment in the subject line.The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.Union Inclusion: This position is included in a bargaining unit represented by the Professional and Technical Employees Local 17 (PROTEC17). For membership questions, contact the local Union Representative.The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.
