What are the responsibilities and job description for the Program Manager - Taxpayer Account Administration (WMS3) position at State of Washington?
The Department of Revenue (DOR) is currently seeking to fill the Program Manager of the Taxpayer Account Administration division (TAA) in Tumwater, WA. This is a rare and exciting opportunity for a dynamic leader to serve in an amazing organization, doing meaningful work with a dedicated and professional team of tax administration experts. The Program Manager of TAA enables the division to successfully accomplish its responsibilities by managing the daily operations of TAA. The division reports to the Senior Assistant Director for Operations, and the incumbent reports to the Assistant Director (AD) of TAA and is part of the TAA Leadership team.
The Program Manager manages and directs statewide tax administration programs to provide fair and uniform application of tax laws and promotes an optimal level of accurate tax reporting and payment. This position develops and implements tax administration policies, strategies and innovations that help meet the agency’s goals and strategic business plan objectives for tax administration, as well as the division’s performance measures. Additionally, the Program Manager represents the division on agency-wide committees that address tax policy, tax application, systems development, and operations policies and procedures. This position exercises management oversight of 235 employees and total expenditures of $28 million annually.
The Department of Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ , people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.
Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.
- Serves as a member of the division leadership team.
- Participates in planning, leading, organizing and controlling work performed by the TAA division.
- Assures appropriate and optimum use of the division’s resources and enhances effectiveness of managers and employees through timely appraisal and professional development.
- Provides leadership, mentoring, human resource development and training to managers and staff.
- Reviews and recommends counseling and disciplinary actions.
- Manages two mid-level (WMS Band 2) managers, three technical expert staff and one administrative assistant.
- Acts as a business lead on implementation of agency strategic business plan projects and large-scale IT projects.
- Maintains a broad-based perspective on tax administration issues and develops tax administration policies that insure the accomplishment of the agency’s tax administration functions.
- Serves as a division representative between TAA and other divisions, local governments, other state agencies, and businesses on pertinent tax administration issues.
- Assists division supervisors and work teams in handling complex tax administration issues.
- Serves as a member of DOR interdivisional management teams to examine tax administration policies, procedures and issues. Advises the Assistant Director when serving on interagency tax administration teams.
Please ensure that your application materials address the following competencies and qualifications~
At least 5 years’ experience in tax administration, information technology, project management, program management or legislative implementation.
This position requires a full working knowledge and utilization of management principles including staff supervision, motivation, and coaching skills, project management skills demonstrated by experience implementing projects including tax and/or information technology systems, budgeting, long-range strategic planning, negotiation skills, oral and written communications, interviewing skills, quality/continuous improvement tools, and meeting management skills.
The incumbent must be able to interpret and articulate tax laws, decisions, legal opinions, and agency policies/procedures to employees, customers, legislators, tax practitioners, and the general public.
The incumbent must be able to interpret and apply civil service rules, the collective bargaining agreement and other agency policies in the management and direction of staff.
Have a good understanding of the department's statutory authority, vision, mission and goals.
Possess the demonstrated ability to work successfully with staff from a variety of disciplines.
Possess the ability to develop detailed plans from broad strategic direction provided by the department's Executive team.
Demonstrate clear and concise communication skills.
Have strong organization skills including the ability to organize work, set, and meet deadlines.
Possess critical thinking demonstrated by the ability to identify relevant problems and questions, to formulate and analyze options, and to recognize which issues require Executive level input.
Preferred Qualifications:
Bachelor’s degree in Business Administration, Accounting, Public Administration or closely allied field.
Understanding of Lean process improvement methods.
Understanding of Organizational Change Management.
Proven track record in managing human resource issues.
Experience leading multidisciplinary teams.
Experience using project management tools such as MS Project, project status reports, and action plans.
Understanding the legislative process. The incumbent must be able to assess the impact of potential legislation on the division, department, and taxpayers. The incumbent must be able to generate estimates of fiscal and resource impacts that such legislation would have on the division if enacted. The incumbent must also be able to develop appropriate models for tax administration, in order to implement new tax programs.
To be considered:
- Complete the online application in detail.
- Attach a current resume'.
- Attach a letter of interest explaining your interest in the position and how you meet the qualifications listed.
- Include three or more professional references with current contact information.
To take advantage of Veteran's preference please attach your DD-214, member 4 long form, or your NGB-22. Please black out your social security number and date of birth before attaching.
The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.
Prior to a new hire, a background check including criminal history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
Salary : $91,224 - $140,364
