SAW Operations Specialist

SAW Operations Specialist

(IT Systems Administration-Journey)

Washington Technology Solutions: Leading the way in technology! Join the WaTech team and play a key role in helping state agencies deliver essential services to millions of Washingtonians every day. WaTech offers a wide range of services, including cybersecurity, data privacy, programming, cloud services, web development, and more. By working with us, you'll have the opportunity to drive innovative technology strategies and enhance critical services across the state.

About the position

This role is part of WaTech’s Secure Gateway Services (SGS) within the Computing Services Division (CSD). SGS enables a secure web-enabled government by providing access to state services via the internet. They provide secure access to mission-critical services for constituents and businesses that allow them to pay taxes, apply for unemployment benefits, access social service benefits, access law enforcement data and other critical services, and are key components of the security infrastructure for the state of Washington.

As a SAW Operations Specialist, you will work closely with state and local business managers, security professionals and diverse technical disciplines to integrate complex systems, applications and security infrastructure within the WaTech’s Secure Gateway Services.

Some of what to expect with this role:

• Identify monitoring requirements for new infrastructure/solutions. 
• Deploy new monitoring in Nagios and verified alerting and thresholds for alerts.
• Provide subject matter expertise to logging and monitoring as an Elastic Kibana systems administrator. 
• Determine and deploy enhancements to redundancy and availability of logging and monitoring solutions. 
• Design, test, implement and maintain complex Secure Gateway systems and applications that utilize security services including Secure Sockets Layer (SSL) encryption, digital certificates, and forward/reverse proxy. 
• Participate in quality assurance testing of SGS applications. Automate and use test plans to record bugs, issues and features of changes to SGS applications. 
• Configure hardware and software that supports identity management, multi-factor and mobile application solutions. 
• Implement security policies compliant with statewide security guidelines and best practices for Secure Gateways Services.
• Work with agencies for SecureAccess Washington and other related identity/access management solutions using Active Directory Federated Services (ADFS), Security Assertion Markup Language (SAML) 2.0, and OpenID Connect (OIDC).
• Provide advanced (Tier 3) troubleshooting and resolution of back-end service issues (Elastic/Kibana Cluster, RedHat Identity Manager, RedHat Satellite, Netbox Inventory, Zed Attack Proxy (OWASP ZAP) Security Scanning tools).
• Perform complex analysis and troubleshooting of Linux or Windows operating systems, WaTech reverse proxy, SSL certificates, LDAP, and directory server technologies, as well as third-party integrations to the SAW product, such as external SMS, email, and bot prevention tools. 
• Develop, test, implement and maintain scripts and applications used to operate and support the Secure Gateway environment.

Here’s what we’re looking for:

• Eight years of professional experience administrating, troubleshooting and analyzing shared security infrastructure, including: proxy servers, databases, firewalls, denial-of-service protection, intrusion detection and prevention, and authentication systems. This must include hands-on experience working with the following: 
  • Two years' experience in administration of two or moreof the following: 
    • Red Hat LINUX Enterprise (RHEL) 
    • LINUX Suse
    • Microsoft Server (current version) 
    • Tomcat
    • Apache
    • Internet Information Services (IIS)
  • Two years' experience working in a large, high-volume 24/7 customer- or service-provider network. 
  • Two years' experience in Public Key Infrastructure (PKI), Certificate Authority (CA), Encrypted Key Management (EKM) and/or digital Secure Socket Layer (SSL) certificate technologies. 
  • Two years' experience in forward/reverse proxy administration and support. 
  • Two years' experience in VMware administration and support. 
  • Two years' experience in Log aggregation solutions (e.g. Greylog, Elastic, Dynatrace).

*Formal education in Computer Sciences or a related field or completion of an accredited certificate program may be substituted on a year-for-year basis for up to four years of the required experience.*

Preference may be granted to applicants with the following:

• Hands-on experience implementing and maintaining Elastic/Kibana in an enterprise environment
• Prior experience integrating with or operation of an enterprise SIEM for high-traffic web applications
• CCNA, GIAC, CISSP certification(s)
• Spanish language fluency
• Project management experience

Telework: This position is approved for telework. However, it requires the incumbent to be onsite in the Olympia, Washington office as needed to attend meetings, training, and perform onsite maintenance.

We value diversity and different perspectives:

WaTech is committed to providing equal access and opportunities to all qualified applicants and employees. We seek to attract and retain a diverse staff and welcome your experiences, perspectives, and unique identity. 

What WaTech Offers:

As an employee of WaTech, you’ll have access to an outstanding employee benefits package that includes medical and dental plan options for you and your family, paid leave and holidays, retirement plan options and more. 

While WaTech is headquartered in Olympia, Washington, which is near some of the country’s most scenic national parks, we are able to offer many of our positions telework and flexible schedule options to help support a healthy work-life balance. 

To learn more about WaTech and what our employees enjoy about working here please visit our website. 

How to apply:

Applications for this recruitment will be accepted electronically. Please select the large “apply button” at the top of this announcement. You may need to create a profile and account in Washington state's automated application system. We invite you to include your name and pronouns in your material to ensure we address you correctly throughout the application process.

To be considered for this position you will need to:

• Submit your online application. 
• Answer all required Supplemental Questions.
• Attach a Letter of Interest that addresses how your experience qualifies you for this role.  
• Attach a Resume that clearly documents the work history, training, and education that makes you a viable and competitive candidate for this position. 

• Include Three professional references and their contact information. 

Applicants wishing to claim Veterans Preference should attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. (Please redact any personally identifiable data such as social security number prior to submittal.)

Note: Applications without the requested attachments identified above or containing supplemental question responses with comments such as "see resume" may lead to your application being disqualified from consideration.   

Conditions of employment: 

This position requires a background check. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position and is a continued condition of employment. 

Recruitment process:

First round of application assessments will be conducted seven days after the initial job posting date. The hiring authority reserves the right to offer the position at any time after the initial seven-day job posting date during the recruitment process. It is to the applicant's advantage to apply as early as possible. This recruitment may be used to fill multiple positions. 

Contact us: For inquiries about this position, please contact Rebekah Wilkes at (360) 407-8646 or email to Rebekah.Wilkes@WaTech.wa.gov

Persons requiring accommodation in the application process or for an alternative format may contact Human Resources at (360) 407-8242 or Human.Resources@watech.wa.gov. Persons of disability or those who are deaf or hard of hearing can call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388. WaTech complies with the employment eligibility verification requirements of the federal Form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment. 

Salary : $85,764 - $115,344