What are the responsibilities and job description for the Customer Service Revenue Agent-Front Counter position at State of Wisconsin Department of Revenue?
Introduction
The is filling two Revenue Agent vacancies in the Customer Service Bureau! We are seeking energetic, customer-oriented individuals to provide walk-in, telephone, and written assistance to our customers. These public-facing Revenue Agent positions will be located in Madison, Wisconsin .
These positions will work 100% of the time in the Madison, Wisconsin office and are not eligible for remote work.
The is a highly engaged organization, committed to the success of our employees who are equally committed to the department's success. In addition to the employment benefits listed below, DOR offers a mentorship program, training for future leaders, and our Take 4 program which encourages four hours of training per month.
The State of Wisconsin offers an exemplary , this includes generous paid time off so you can truly have a work / life balance! Our competitive benefits package offers :
- including at least 3 1 / 2 weeks of vacation / personal time to start, nine paid holidays, and ample accruable sick time that rolls over each year.
- Excellent and affordable insurance options for .
- An with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan.
- offering wellness tools and rewards to employees and spouses.
- A free and confidential employee assistance program that offers employees and their household a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
Some employees may also be eligible for .
To learn more about the total value of the benefits available to employees, please visit our .
The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a talented and . Watch to see what working for the State of Wisconsin is all about!
This list of eligible candidates established from this announcement may be used to fill future similar vacancies (permanent, project or Limited Term) in the next six months within DOR.
Position Summary
We are filling two Revenue Agent positions. Both positions will work onsite providing customer service in person, by phone, and in writing.
The Front Counter position has primary responsibility for providing in-person assistance to customers, processing payments, balancing cash registers and educating taxpayers. This position answers questions about individual income tax, sales tax, employer withholding, related tax credits, and working with customers who owe back taxes or statewide debt.
The Return Services position assists customers with using external facing systems, makes account corrections, explains notices and requests for information, performs research relating to customer refunds, check traces and electronic transfers, and answers questions about registration, return preparation and tax laws and rules.
View the and to learn more.
Salary Information
The starting pay rate for these positions is $24.42 per hour, plus excellent benefits.
The classification of these positions is Revenue Agent , which is in Pay Schedule 07, Pay Range 04. Pay will be set in accordance with the State of Wisconsin Compensation Plan in effect at the time of hire. Starting pay for current state employees may vary based on applicable provisions in the Compensation Plan.
Job Details
Background Checks : Due to the nature of this position, final candidates will be subject to criminal background, fingerprint, and tax compliance checks.
I-9 Requirements : Applicants must be legally authorized to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without sponsorship) at the time of application.The Department of Revenue does not sponsor work or student visas, either at time of hire or at any later time. DOR participates in E-Verify and will provide the federal government with Form I-9 information for all new employees to confirm authorization to work in the U.S.
Probationary Period : A 12-month probationary period may be required.
Qualifications
Minimally qualified applicants will have experience in all of the following :
In addition to the above, well qualified applicants will have experience with any of the following :
Salary : $24
