What are the responsibilities and job description for the Collections Specialist position at State of Wisconsin Division of Personnel Management?
Introduction
The Wisconsin Department of Children and Families (DCF), Division of Management Services (DMS), Bureau of Finance (BF), Collections Section is currently recruiting to fill a Collections Specialist position in Madison, WI. DCF offers great benefits , personal growth opportunities and work-life balance as a State of Wisconsin employee; and the intrinsic reward associated with serving the children and families of Wisconsin. To learn more about DCF's complete compensation package, please visit our Total Rewards Calculator!
The State of Wisconsin continues to follow necessary health and safety protocols for COVID. Please visit Division of Personnel Management Coronavirus - COVID-19 (wi.gov) for the most up-to-date information. Guidance may be subject to change.
This position is headquartered at our Madison, WI office. This position will be on a rotating schedule and be required to be in the office every third week, plus as needed for coverage. This schedule may change based on training or operational needs. Employees need to report to the 201 W. Washington Ave. Madison, WI office on their first day for onboarding and orientation.
High speed internet access is required to meet the needs of hybrid work.
Come see why DCF is such a great place to work!
DCF is committed to the important work of helping children, youth and families become safer, more secure and progress down the road to true independence. For more information about DCF, visit our website at http : / / dcf.wi.gov / .
Position Summary
This position is responsible for the collection of public assistance debt, including determining and initiating legal action. This position requires extensive knowledge of chapter 49 Wisconsin Statutes, legal precedent, lien priority law, execution and exemption law, Federal bankruptcy law and state insolvency law. This position is also responsible for the general maintenance of the Central Recoveries Enhanced System (CRES) and assists with collection reports and overpayments as they pertain to the collection methods implemented. Collection methods include liens, levies, compel actions and tax intercept collection. This position provides customer service, both verbal and written to clients with benefit over-issuances.
View the complete position description .
Salary Information
The starting salary is between $20.65 and $28.00 per hour ($42,952 and $58,240 annually), depending on qualification s. Pay for current State of WI employees will be based on the compensation plan in effect at the time of the appointment. Pay for current state employees who are transferring will be determined based upon the pay on transfer rules (higher level duties or equity) as outlined in the compensation plan in effect at the time of appointment.
The pay schedule / range is 07-04. A one-year probationary period may be required.
Job Details
Due to the nature of the position, final candidates will be required to complete a comprehensive fingerprint-based background investigation to determine whether the circumstances of any pending charges or convictions would be substantially related to the job being filled.
Applicants must be legally entitled to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without DCF sponsorship.) The Department of Children and Families does not sponsor visas, either at time of hire or at any later time.
Qualifications
Minimally qualified applicants will have :
- Experience working with cash / check handling and fiscal payment posting in high volumes.
- Experience working with non-delinquent debt collection and / or fiscal related processing (accounts receivable, account payable, reconciliation, etc.)
- Experience providing customer service in a high-volume call center (minimally 50 calls per day)
Well-qualified applicants will have :
How To Apply
If you haven't already done so, you will need to create an account and apply online. You must apply online to be considered for this position. Application materials will not be accepted if received in an e-mail, as a hard copy or a fax. Applications received after the deadline will not be accepted.
After you are logged in and are viewing the announcement, click "Apply Now." You will be asked to provide your personal information and required materials. Online applications that do not include all of the requested materials will not be considered.
Your letter of qualifications and resume are very important parts of your application at DCF and are used during our evaluation process to determine your qualifications as they relate to the job. View instructions on developing your resume and letter of qualifications for your DCF application and what should be included in these materials.
Submitted materials will be evaluated by one or more subject matter experts and qualified applicants will be invited to participate in the next step of the selection process.
The State of Wisconsin is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to providing equal employment opportunities to applicants of any race, color, ancestry, religion, sex, national original, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations to qualified applicants and employees with disabilities.
Veterans with at least a 30% service-connected disability rating should contact the HR Specialist listed in this posting regarding eligibility for consideration under the non-competitive appointment process. For a list job categories that match our positions, see our Military Crosswalk to match your skills.
Permanent classified state employees who are eligible for consideration (transfer, voluntary demotion, or former employees as a reinstatement) must complete the application process to apply.
Deadline to Apply
The deadline to apply is 11 : 59 PM on January 22, 2024 . If you need assistance with the online application process, please contact, Megan Harper at 608-712-8730 or via email at Megan.Harper1@wisconsin.gov . Please see the Frequently Asked Questions for general wisc.jobs user information and technical assistance.
Salary : $42,952 - $58,240
