Help Desk Tech Support Specialist

The Department of Health Services (DHS) Southern Wisconsin Center (SWC) is recruiting for a Help Desk Tech Support Specialist.

Work hours are Monday through Friday, 7:45am to 4:30pm.

As an employee of the State of Wisconsin, you'll also have access to an amazing benefits package, including:

• 3.5 weeks of vacation, 9 paid holidays and ample sick time.
• Top rated health plan options starting at $42/month for single plans and $104/month for family plans, after 2 months of state service.
• Premium pension plan with a 6.95% employer match in 2025. Plus, a tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement. Use this Total Rewards Calculator to see the total value of our competitive benefits package!
• Several flex spending accounts: medical, dependent care, commuter, parking, and High Deductible Health Savings.
• Well Wisconsin Wellness Program
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
• Public Service Loan Forgiveness Program employer

SWC is a state run, licensed and certified Intermediate Care Facility for Individuals with Intellectual and Developmental Disabilities (ICF/IDD). SWC provides a wide variety of programs and services designed to assist and prepare individuals to live successfully in the setting that best meets their needs. Located in southern Wisconsin in Union Grove, SWC brings together a rich history of providing exceptional services and state of the art treatment approaches for the new millennium. Union Grove is a growing community with small town charm and easy access to Milwaukee and Chicago.

Our workers love what they do. But don’t take our word for it. Hear from our employees.

As the Help Desk Tech Support Specialist, you will be responsible for providing application support services, technical support services, and assist with the support and maintenance of the SWC computer system. You will work with and learn from senior IT staff members the skills and techniques to support application software, operating systems, computer hardware, and participate on various projects. You will be expected to learn and use new and existing technologies and problem-solving techniques to meet the needs of the organization.

The starting salary is between $30.00 and $33.50 per hour (approximately between $62,400 and $69,600 per year), depending on qualifications, plus excellent benefits. A 12-month probationary period is required.

Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction. This position is classified as an IS Comprehensive Services Professional and is in pay schedule and range 07/35.

All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.

All appointees will be required to receive a TB test, which will be administered by SWC, or medical personnel approved by the facility prior to their start date.

DHS strives to hire individuals who demonstrate the ability to communicate and effectively interact with people across cultures, ranges of ability, genders, ethnicities, and races.

DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire.

Minimally qualified applicants will have all the following:

• Training or experience imaging and troubleshooting desktop PC’s and Laptops.
• Training or experience installing or supporting MS Windows 10 and Office 365
• Education, training, or experience providing IT customer support via phone, internal remote, or deskside using ticketing software to document issues and service provided.
• Education, training, or experience providing IT customer service (e.g. providing instructions, answering questions, resolving customer complaints/conflict).

Well-qualified applicants will also have one or more of the following:

• Experience providing IT customer support in support of a large (i.e., more than 200 users) campus environment.
• Experience managing and configuring Apple IOS devices.
• Experience installing HP Laser printers.
• Experience working in a healthcare environment such as a hospital, residential facility, treatment center, nursing home, etc.

Your letter of qualifications is limited to 2 pages. For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here.

Applying is easy! Click “Apply for Job” to start your application process. Sign into your account or create an account before applying for the job. Follow the steps outlined in the application process to submit your application.

Helpful Information:

• Once your application is submitted, no changes are allowed. Click “Save” to allow changes to your application as needed before submitting by the deadline.
• You may want to save a copy of the job posting for referencing after the deadline.
• Submitted materials will be evaluated by a panel of job experts according to the qualifications above.
• Please monitor your email for communications related to this position.
• Current or former permanent, classified, state employees must complete the online application process to be considered.
• If viewing through an external site, please apply directly at Wisc.Jobs.
• For technical assistance and general information, please see Frequently Asked Questions. For questions about the position, to request a copy of the full position description, or for other employment inquiries, please contact Jennie Hocker at Jennifer.hocker@dhs.wisconsin.gov.

DHS is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.

Veterans are encouraged to apply. For complete information on veterans’ hiring programs with the WI Department of Veteran’s affairs, click here.

The deadline to apply is February 12th, at 11:59 pm. Applicants are strongly encouraged to allow ample time to finalize their applications keeping in mind that technical assistance is only available Monday through Friday 7:45 am – 4:30 pm. Late or incomplete applications will not be accepted.