ISBA Specialist

The Wisconsin Department of Children and Families (DCF), Division of Early Care and Education, Bureau of Operations and Planning is currently recruiting to fill an IS Business Automation Specialist position. This position can be based in any of the DCF Offices including Madison, Milwaukee, Waukesha, Green Bay, Eau Claire, Wisconsin Rapids, La Crosse, Rhinelander, and Fond du Lac. DCF offers great benefits, personal growth opportunities and work-life balance as a State of Wisconsin employee; and the intrinsic reward associated with serving the children and families of Wisconsin.

All state employees are required to report their COVID vaccination status, whether vaccinated or not, and must provide supporting documentation if vaccinated. Newly hired employees will be required to submit this information within their first two weeks of employment.

This position may allow remote work for a portion of the work schedule depending on the employee’s preference and needs of the work unit. Any remote work flexibility that may be available will be discussed in more detail in the interview process.

For positions that do allow remote work flexibility, employees must report to the nearest DCF office on their first day of employment. In addition, the employee may need to report to a DCF office location on short notice. There is no mileage reimbursement when traveling to the headquarter location.

High speed internet access is required to meet the needs of remote work.

Come see why DCF is such a great place to work!

DCF is committed to the important work of helping children, youth and families become safer, more secure and progress down the road to true independence. For more information about DCF, visit our website at http://dcf.wi.gov/.

This position is in the Bureau of Operations and Planning (BOP) under the general direction of the IT Support & QA Section Manager in the Division of Early Care and Education (DECE). The Divisions primary responsibilities include the administration of the Wisconsin Shares childcare subsidy program, the oversight of Wisconsin’s childcare quality rating and improvement system, the licensing and regulation of child care programs in Wisconsin and the direct service of issuing child care authorizations to Milwaukee County families.

This position is responsible for determining problems defining and implementing the business process changes that must be made to the child care and related programs information systems to support current or changes in program policies and procedures, federal reporting, financial reporting, program monitoring, contracts, and audits.

This position manages all aspects of information technology projects for childcare and related programs on behalf of the DECE business areas. This position analyzes and interprets federal and state laws and regulations, policies and processes that require changes to the information systems that support the child care and related programs, ensures that all phases of the development life cycle, are completed according to the needs of the business areas, including documenting decision-making, briefing bureau, division and department management on the status of projects, resolving conflicts between project partners, communicating with stakeholders on complex topics, and post-implementation tasks.

For a complete copy of the position description, click here.

The starting salary is between $30.94 and $42.00 per hour ($64,355 and $87,360 annually), depending on qualifications. Pay for current State of WI employees will be based on the compensation plan in effect at the time of the appointment. The pay schedule/range is 07-33. A one-year probationary period may be required.

Due to the nature of the position, final candidates may be required to allow DCF to conduct a security background check to determine whether the circumstances of any pending charges or convictions would be substantially related to the job being filled.

Applicants must be legally entitled to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without DCF sponsorship.) The Department of Children and Families does not sponsor visas, either at time of hire or at any later time.

• Experience providing technical support and/or writing technical documentation for system users or technical staff (developing user guides, desk aids, operational memos, etc.)
• Experience leading or participating in business requirements gathering sessions (developing business process maps/flows, assessing business requirements, etc.)
• Experience leading small work groups with a wide variety of stakeholders, both internal and external to the organization (setting work group goals, documenting decisions clearly and concisely, resolving stakeholder conflicts, etc.)

Well-qualified applicants will have:

• Experience leading or conducting functional and/or system integration testing and creating test scenarios
• Experience working with all aspects of project management and/or Lean Six Sigma certification (establishing timelines, negotiating project priorities and deadlines, etc.)
• Experience and/or education with multiple project and development methodologies
• Experience operating and/or navigating childcare related automated systems (Child Care Statewide Administration on the Web (CSAW), CARES, Cares Worker Web (CWW), Child Care Finder (CCF), Child Care Provider Portal (CCPP)Wisconsin Child Care Regulatory System (WISCCRS)) or other public assistance systems

If you haven’t already done so, you will need to create an account and apply online. You must apply online to be considered for this position. Application materials will not be accepted if received in an e-mail, as a hard copy or a fax.

After you are logged in and are viewing the announcement, click “Apply Now.” You will be asked to provide your personal information, attach a resume and letter of qualifications. Online applications that do not include all of the requested materials will not be considered.

Your letter of qualifications and resume are very important parts of your application at DCF and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on developing your resume and letter of qualifications for your DCF application and what should be included in these materials, click here.
Submitted materials will be evaluated by one or more subject matter experts and qualified applicants will be invited to participate in the next step of the selection process.

The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. Veterans, women, people of color, LGBTQIA , and people with disabilities are encouraged to apply. We provide reasonable accommodations to qualified applicants and employees with disabilities.

Veterans with at least a 30% service-connected disability rating should contact the HR Specialist listed in this posting regarding eligibility for consideration under the non-competitive appointment process.

Permanent classified state employees who are eligible for consideration (transfer, voluntary demotion, or former employees as a reinstatement) must complete the application process to apply.

The deadline to apply is 11:59 PM on October 13, 2021. If you need assistance with the online application process, please contact, Amanda Edl at 608-422-6417 or via email at amanda.edl@wisconsin.gov.