IT Support Specialist

Dodge County offers a generous benefits package including: Paid Time Off (PTO) – available for use after 30 days of employment, 10 observed paid holidays, Health, Dental, Vision Insurance, Health Savings Account (HSA) – with employer contributions - HRA, Life insurance, Long-term disability and Flex spending, Participation in the Wisconsin Retirement System (WRS) – an exceptional pension plan with employer match (upon vesting) and lifetime retirement payment. Please submit Cover Letter and Resume with application.

This position provides a variety of technical work for the Information Technology (IT) Department including, but not limited to providing support to the end users by troubleshooting and correcting hardware, software, and network connectivity problems. This position also provides administrative support; including procurement, contracts, accounts payable, budget monitoring, for IT and County-wide services, while coordinating projects simultaneously providing technology assistance.

$28.97/hr. - $31.90/hr. https://www.co.dodge.wi.gov/departments/departments-e-m/human-resources/employee-benefits-compensation

REQUIRED JOB COMPETENCIES

• Knowledge of the principles, concepts, capabilities, and operations of hardware, data storage devices and peripherals.
• Knowledge of current technological trends for midrange, client/server, and personal computer information systems.
• Knowledge of the various operating systems utilized by the County.
• Knowledge of network, application, and data security systems.
• Knowledge of hardware and software troubleshooting techniques.
• Skill in troubleshooting and resolving computer hardware, software, and peripheral problems.
• Skill in installing and configuring computer and printing equipment.
• Skill in assisting customers with computer-related problems.
• Knowledge of administrative policies and procedures of the County.
• Knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software.
• Ability to establish and maintain accurate records of assigned activities and operations.
• Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
• Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
• Ability to perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision.
• Ability to think quickly, maintain self-control, and adapt to stressful situations.
• Knowledge of computer software including word processing, spreadsheet, and database applications consistent for this position.
• Ability to perform mathematical calculations required of this position.
• Ability to communicate clearly, concisely and effectively in English in both written and verbal form.
• Skill in researching and understanding complex written materials.
• Ability to prepare and maintain accurate and concise records and reports.

Education Required:

• Associates or better in Information Technology or related field.

Experience:

• Required Fingerprinting is required. Criminal background and local records check, including the Department of Transportation and NCIC/CIB wants/warrants database.
• Experience with Microsoft, and mobile and computer operating systems.

1 year:

• Experience in database, web, or application support or other related IT experience.
• Equivalent combination of education and experience which provides necessary knowledge, skills, and abilities may be considered.

Preferred:

• Information Technology office and technology support experience with an emphasis on customer support, office accounting, and financial procurement.

Please submit Cover Letter and Resume with application. Visit Dodge County website for the full job description and to submit your application online.

Applications will be accepted until position is filled. First of review of applications will begin on February 10, 2025.