Lottery Services Specialist

Are you a highly organized, detail-oriented individual that enjoys problem-solving and providing excellent customer service? If so, this may be the career for you!

The Wisconsin Lottery, is a for-profit consumer products business within state government that sells its products via a network of nearly 4,000 retailers with more than $900 million in annual sales. The Lottery provides property tax relief to Wisconsin homeowners through the sale of lottery games while operating with integrity, security, and social responsibility. This position is located in Madison, at the WI Department of Revenue. For more information about DOR, visit our website at http://www.revenue.wi.gov/. The Lottery website can be located at wilottery.com.

The anticipated start date for this position is April 21, 2025.

Working for Wisconsin State Government has many advantages including a comprehensive benefit package. See salary information for more details.

The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a talented and diverse workforce. Watch this video to see what working for the State of Wisconsin is all about!

This list of eligible candidates established from this announcement may be used to fill future similar vacancies (permanent, project or Limited Term) in the next six months within DOR.

The deadline to apply for this job announcement is March 10, 2025, at 11:59 PM CST.

In conjunction with other Retailer Contracting and Financial Services staff, other Lottery staff, and the gaming system vendor, this position serves Lottery retailers and applicants by providing information, guidance, problem resolution, and other services relating to Lottery Retailer Contracting and Financial Services.

This position is the first point of contact for the commencement of Lottery sales. This position is responsible for approving and issuing new and renewal applications for a contract to sell Wisconsin Lottery products. This position ensures that the applicant has met all statutory and administrative rule requirements, including information concerning ownership, payment history, tax checks, background checks, and correct fees. When requirements are met, this position issues a contract and a Certificate of Authority to the applicant. Throughout the retailer's association with the Lottery, this position is a point of contact for issues relating to applications, renewals, equipment, training, and service complaints.

Review the position description for additional information about the position’s duties and responsibilities.

Starting salary will be between $30.46 and $34.03 per hour, depending on experience and qualifications, plus benefits.

The classification of this position is Lottery Services Specialist, which is in Pay Schedule 07, Pay Range 04. Pay will be set in accordance with the State of Wisconsin Compensation Plan in effect at the time of hire. Starting pay for current state employees may vary based on applicable provisions in the Compensation Plan.

The State of Wisconsin offers an exemplary benefits package with:

• Generous paid time off, including at least 3 1/2 weeks of vacation/personal time to start, nine paid holidays, and ample accruable sick time that rolls over each year with no cap.
• Excellent and affordable insurance options for health, dental, vision, life and more.
• Other great insurance options (dental, vision, life, and more).
• A top-notch exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan.
• A Well Wisconsin program, offering wellness tools and rewards to employees and spouses.
• A free and confidential employee assistance program that offers employees and their household members tools, resources, and professional consultation services.

To learn more about the total value of the benefits available to employees, please visit our Total Rewards Calculator.

Some employees may also be eligible for Public Service Loan Forgiveness.

Background Checks: Due to the nature of this position, final candidates will be subject to criminal background, fingerprint, and tax compliance checks.

I-9 Requirements: Applicants must be legally authorized to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without sponsorship) at the time of application. The Department of Revenue does not sponsor work or student visas, either at time of hire or at any later time. DOR participates in E-Verify and will provide the federal government with Form I-9 information for all new employees to confirm authorization to work in the U.S.

Probationary Period: A 12-month probationary period will be required.

Remote Work/Telework: A flexible schedule is available at the start date and a hybrid remote work (office and telework) schedule may be available after six months.

This position is eligible for remote work/telework up to 60%. After completion of probation, telework may gradually increase up to 60% based on employee performance and work unit needs. This position will be headquartered at the DOR main office building, 2135 Rimrock Road, Madison Wisconsin. For more information about DOR, visit our website at http://www.revenue.wi.gov/.

Please address the following in your letter of qualifications and résumé:

Minimally qualified candidates will have:

• Experience utilizing computer programs and software (such as Microsoft Office Suite, report production, and document creation).
• Experience explaining billing processes, contractual requirements, and other complex information (such as Wisconsin State Statutes and Tax Administrative Code).
• Experience reviewing documents for compliance (such as policies or procedures).
• Experience providing customer service to diverse audiences by phone, writing, and/or in person.

Well-qualified candidates will also have:

• Experience using a variety of complex automated systems or web-based proprietary software (such as Customer Relationship Management (CRM), Business Intelligence, PeopleSoft, Enterprise Services (ES) Gaming Software).
• Experience reviewing and/or approving work for quality.
• Lottery-specific customer service experience (such as answering questions, providing information, explaining procedures, or similar) as a Lottery employee or retailer.

To be considered for this position, you must complete the online application. Click "Apply for Job" to start the application process. For instructions, refer to the following link: Applying to State Service.

You must attach a current resume and a letter of qualifications in a Microsoft Word or PDF compatible format. Make certain these documents clearly illustrate your experience, including detailed examples, with each of the qualifications listed in the “Qualifications” section of this announcement. These documents will be used to assess whether your qualifications meet the qualifications required of the job. For instructions on developing your application and what should be included in these materials, click here. Make certain your resume and letter are how you want them to be before you finalize the application as you are not able to update or change your application materials once you click “Submit”.

Submitted materials will be evaluated by a job expert and the most qualified applicants will be invited to the next step of the selection process. If you are invited to interview, you will be contacted via email. Make certain your contact information is correct and check your email regularly.

Permanent classified state employees who are eligible for transfer, voluntary demotion, or reinstatement should complete the application process as described above by the stated deadline.

Veterans with a 30% or greater service-related disability rating are eligible for non-competitive appointments. If you meet this eligibility criteria, please send a letter of qualifications, resume, DD-214 (honorable discharge), and documentation of your service-connected disability rating (dated within 12 months) to the contact listed below. Current state employees in permanent positions are not eligible for non-competitive appointments.

Please see the Frequently Asked Questions for general wisc.jobs user information and technical assistance.

Questions about this position can be directed to Maggie Davis, Human Resources Specialist Senior, via email at Margaret.Davis1@wisconsin.gov or phone at 608-266-3924.

All application materials must be received before or by 11:59 PM CT on March 10, 2025.