Office Communications Associate

The Department of Health Services (DHS) Southern Wisconsin Center (SWC) is recruiting for an Office Communications Associate. This position will work 6:00am to 2:00pm on a rotating schedule that includes every other weekend.

As an employee of the State of Wisconsin, you'll also have access to an amazing benefits package, including:

• 3.5 weeks of vacation, 9 paid holidays and ample sick time.
• Top rated health plan options starting at $42/month for single plans and $104/month for family plans, after 2 months of state service.
• Exceptional pension plan with at least a 6.95% employer match in 2025 with lifetime retirement payment. Plus, a tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement. Use this Total Rewards Calculator to see the total value of our competitive benefits package!
• Several flex spending accounts: medical, dependent care, commuter, parking, and High Deductible Health Savings.
• Well Wisconsin Wellness Program
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
• Public Service Loan Forgiveness Program employer

SWC is a state run, licensed and certified Intermediate Care Facility for Individuals with Intellectual and Developmental Disabilities (ICF/IDD). SWC provides a wide variety of programs and services designed to assist and prepare individuals to live successfully in the setting that best meets their needs. Located in southern Wisconsin in Union Grove, SWC brings together a rich history of providing exceptional services and state of the art treatment approaches for the new millennium. Union Grove is a growing community with small town charm and easy access to Milwaukee and Chicago. Our workers love what they do. But don’t take our word for it. Hear from our employees.

As the Office Communications Associate in the Communication Center, you will act as a resource, providing customer service support to customers regarding IT programs, telephone, TMA, Indeaver/Scheduling inquires, etc. This position also completes program-related tasks for SWC related to fleet vehicles, driver eligibility procedures, emergency operations, etc. Duties require extensive personal contact and solid working relationships with residents, employees, supervisors, administration, other campus personnel and the general public, both on the telephone and at the reception window.

The starting pay is $20.02 per hour, plus excellent benefits. A 12-month probationary period is required.

Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction. This position is classified as an Office Operations Associate and is in pay schedule and range 02/10.

All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.

All appointees will be required to receive a TB test, which will be administered by SWC, or medical personnel approved by the facility prior to their start date.

This position requires the physical ability to lift up to 45lbs as needed to move mail bags, packages, or boxes of paper.

DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire.

Minimally qualified applicants will have both of the following:

• Experience utilizing Microsoft Office Suite (Word, Excel, Outlook, etc.). An excel test will be required.
• Experience answering multiple phone lines.

Well-qualified applicants will also have one or more of the following:

• Experience with emergency management or handling emergency situations.
• Experience providing administrative support such as: record keeping, creating reports, typing memos, verifying data, and/or writing procedures.

For a guide on developing your resume and what should be included click here.

Applying is easy! Click “Apply for Job” to start your application process. Sign into your account or create an account before applying for the job. Follow the steps outlined in the application process to submit your application.

Helpful Information:

• Once your application is submitted, no changes are allowed. Click “Save” to allow changes to your application as needed before submitting by the deadline.
• You may want to save a copy of the job posting for referencing after the deadline.
• Submitted materials will be evaluated by a panel of job experts according to the qualifications above.
• Please monitor your email for communications related to this position.
• Current or former permanent, classified, state employees must complete the online application process to be considered.
• If viewing through an external site, please apply directly at Wisc.Jobs.
• For technical assistance and general information, please see Frequently Asked Questions. For questions about the position, to request a copy of the full position description, or for other employment inquiries, please contact Jennie Hocker in Human Resources at Jennifer.hocker@dhs.wisconsin.gov.

DHS is an Equal Opportunity and Affirmative Action employer.

Veterans are encouraged to apply. For complete information on Veterans’ hiring programs with the WI Department of Veteran’s Affairs, click here.

The deadline to apply is March 9th at 11:59pm. Applicants are strongly encouraged to allow ample time to finalize their applications keeping in mind that technical assistance is only available Monday through Friday 7:45 am – 4:30 pm. Late or incomplete applications will not be accepted.