Unemployment Program Integrity Fraud Investigator

Use your skills adjudicating unemployment claims to investigate and resolve complex eligibility issues. Apply now to be considered for our Unemployment Program Integrity Fraud Investigator position!

The Department of Workforce Development (DWD) offers interesting and meaningful work with an employee-friendly and inclusive work environment, work-life balance, a casual office environment, flexibility, and many opportunities to grow your skills. Apply now to find out why there's so much to love about working for Wisconsin.

This position will be assigned to an office in Appleton, Eau Claire, Madison, or Menomonee Falls, depending on employee preference and business needs. The person hired into this position may request to work the majority of their work hours remotely within Wisconsin.

This recruitment may be used to fill future similar vacancies (permanent, project or Limited Term).

This position handles advanced-level work including investigating and resolving all benefit eligibility issues with responsibility for investigations of the highest level of complexity including prosecution level fraud cases, known imposter investigations,

employers potentially aiding and abetting claimants in committing fraud, and identity theft cases. This position requires leadership skills including maintaining a positive attitude, ability to adapt to change, and the ability to provide training and technical assistance to staff and external parties. This is a professional level position requiring expert knowledge of the UI program, Chapter 108 of the Wisconsin Statutes, DWD administrative code, Federal and State policies and special programs related to the UI

program.

To learn more, please review the position description.

Starting pay is $28.40/hr., plus an exemplary benefits package. Starting rate may be increased by up to $2.75/hr. for a candidate who meets specific job-related criteria. Benefits include:

• Generous paid time off, including at least 3 1/2 weeks of vacation/personal time, nine paid holidays, and ample sick time that rolls over each year with no cap.
• Excellent and affordable health insurance options (starting at $42/month for single and $104/month for family coverage).
• Other great insurance options (dental, vision, life, and more).
• A top-notch retirement program and optional tax advantaged 457 retirement savings plan.
• A Well Wisconsin program, offering wellness tools and rewards to employees and spouses.
• A free and confidential employee assistance program that offers employees and their household members tools, resources, and professional consultation services.

Public service is rewarding! This position may be eligible for Public Service Loan Forgiveness.

Use this Total Rewards Calculator to see an estimate of the total value of our competitive benefits package!

The classification title for this position is Unemployment Benefits Specialist - Advanced (schedule 12, range 63). A 12-month probationary period will be required.

Pay will be set in accordance with the State Compensation Plan in effect at the time of appointment. Starting pay may vary for current state employees.

Remote work: Employees with approved remote and hybrid-remote work arrangements are generally expected to work within the state of Wisconsin. High-speed internet access is required to meet the needs of remote work. Remote work options are subject to change.

Criminal histories: We also consider all qualified applicants with criminal histories, consistent with applicable federal, state and local law. Finalists for this position may be required to allow DWD to conduct a background check or other checks to determine whether the circumstances of any conviction may be related to the job being filled. For positions with access to sensitive federal tax information, FBI fingerprinting may also be required.

Eligibility to work in United States: Applicants must be legally entitled to work in the United States (i.e. a US citizen or national or a lawful permanent resident) at the time of appointment. DWD does not sponsor visas and is not an eligible OPT employer for those with F1 visas. This is not a contract position. Any appointment made will be contingent on the applicant completing the I-9 upon hire.

Qualifications marked with an asterisk (*) below will be evaluated in the first step of the selection process. Additional qualifications may be evaluated in subsequent steps.

You need to have the following experience:

• • Adjudicating Unemployment Insurance claims for Wisconsin.
• Using skills in problem solving, prioritization, communication and teamwork to meet business goals.

The following would be nice to have:

• • Independently adjudicating complex Unemployment Insurance eligibility issues, such as Educational Employment, Employment Status, Excluded Employment, Family Controlled Employment, Self-Employment, Pension Payments, Alien Status, Identity issues, Qualifying Conditions or similar.
  • Experience performing fraud investigations, particularly related to identity issues.

Note: If you are viewing this posting on an external site, please visit Wisc.Jobs (search 16696) to complete your application.

To apply, click "Apply for Job" to start the application process. That will prompt you to access your existing account or create a new account. You will be asked to attach a resume and a letter of qualifications as part of the application process. It is important that these materials clearly illustrate how your qualifications relate to the qualifications of this job. Please review this additional guidance on developing your resume and letter of qualifications (including a template) as you prepare to apply.

Please see the Frequently Asked Questions for general Wisc.Jobs user information and technical assistance.

• Technical issues: if you encounter issues submitting your on-line application (e.g. signing in or uploading a resume), please email the Wisc.Jobs Help Desk at wiscjobs@wisconsin.gov or call (608) 267-1012 (Monday - Friday, 7:45am – 4:30pm).
• Position questions: if you have questions about the position or this recruitment (e.g. projected start date, skills needed, etc.), please email Lisa at LKBJobs@dwd.wisconsin.gov or call (608) 266-9310.

Please note that once you submit your application, you will not be able to update your materials.

What happens next? A panel will review your application materials to determine your eligibility for further consideration in the selection process. The most qualified applicants will be invited to participate in the next step of the selection process, which is typically a virtual interview.

DWD values a diverse workforce and is an equal opportunity and affirmative action employer. Veterans, women, people of color, LGBTQIA , and people with disabilities are encouraged to apply. We provide reasonable accommodations to applicants and employees with disabilities.

The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. Email the HR contact listed in this announcement for information on how to apply under this provision. Current state employees are not eligible for non-competitive appointment.

Application materials must be submitted by 11:59 PM (central standard time) on Monday, January 27, 2025.